Jim Ellis Kia of Kennesaw

Jim Ellis service desk has really improved. They have improved in efficiency and overall customer experience. Constantly received updates on the status of the work being performed on my vehicle They have improved in efficiency and overall customer experience. Constantly received updates on the status of the work being performed on my vehicle and promptly received a message when my car was ready for pickup. I also didn't have to wait a long time for the work to be performed as it did in the past. More

They are not respectful of your time! I took my car in on a Wednesday and had to call on Friday for an update only to be told that they didnt find any problems with the issues I wanted I took my car in on a Wednesday and had to call on Friday for an update only to be told that they didnt find any problems with the issues I wanted them to check and the technician wouldn't be in on Saturday so it would have to sit over the weekend. I called on Saturday and told them I wanted to pick up my car b/c it had sat there for 3 days. All I recieved was an, "ok"...nobody cared! When I picked my car up there was no courtesy wash and ALL the issues I was having when I dropped it off were STILL there! Horrible service all around! More

Great dealership. We were out of town for the weekend and found a car for my daughter before we went back home at another dealership. The car she found was a kia and t We were out of town for the weekend and found a car for my daughter before we went back home at another dealership. The car she found was a kia and the only problem with buying it was that the insurance company would not insure it without the anti-theft update recall done on it first. The dealership that we were getting the car from wouldn't take it to get the recall done so that she could buy it so I called Jim Ellis Kia, and they did everything they could to fit me in before we had to drive 2 hours back home so that she could get it insured and secure the purchase of her new car. I thank God for Jim Ellis Kia, eventhough we did not buy the car from them....they certainly made it possible for my baby girl to buy the car and leave with a smile. She loves her car and Jim Ellis made it possible! Excellent service! More

My salesman was incredible. . he was no pressure very thorough he also stayed in my budget. I am not as impressed with the gentleman that did the paperwork. I was working with my . he was no pressure very thorough he also stayed in my budget. I am not as impressed with the gentleman that did the paperwork. I was working with my bank and was pre-approved for 4.9%. The gentleman said the finance company was in contact with my bank and my banker on the phone with him. And now it is 5.3%. I said okay because they were on the phone with my banker. The next morning I got a call from my banker and he had no idea what I was talking about. I am not happy about being misled. More

Phil and Christian are awesome. Ayden is the best mechanic. 10/10 recommend. They are always professional and courteous. Ayden is the best mechanic. 10/10 recommend. They are always professional and courteous. More

The staff is always courteous and I'm never waiting to be greeted. The estimate they give for wait times are always on point. greeted. The estimate they give for wait times are always on point. More

Mr Phillip Joyce did a great job! Very considerate! Also, Mr Lavoghn Curry is always kind and considerate. This is a great dealership. Very considerate! Also, Mr Lavoghn Curry is always kind and considerate. This is a great dealership. More

Nothing but the best - professional. Mackenzie, the best car salesperson I've ever had the pleasure to work with - just real and professional and made me trust. Madison 100% supportive a Mackenzie, the best car salesperson I've ever had the pleasure to work with - just real and professional and made me trust. Madison 100% supportive and went above and beyond to help when I had a service incident. The energy, kind vibes, not pushy, only wanting to help made me want to pull the trigger and I am thankful I did. More

Very professional, no pressure, Very friendly staff from sales and service. Better inventory than most. sales and service. Better inventory than most. More

Was in and out for my repair and they washed my car. Great service! Will definitely use them again. Great service! Will definitely use them again. More