Jim Ellis Kia of Kennesaw

Great quick service. Went extremely quickly and fantastic communication from the service advisors. Great team is awesome Went extremely quickly and fantastic communication from the service advisors. Great team is awesome More

My oil change was done within an hour. Kris and Mark took great care of me. Kris and Mark took great care of me. More

This dealership excels at misrepresenting what they offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatan offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatant manipulation and deceit reminiscent of Harry Wormwood in Matilda. Sales insisted during negotiations that a second key was unavailable. Eddie then texted me from a ‘personal’ cell number, suggesting I contact someone he knew who could cut a second key at an additional cost. I declined this dubious offer and requested the dealership provide a second key as part of the sale. Eddie stated only one key would be included. The next day, I returned to the dealership because I was locked out of features without the second key. Another sales member said they had to cut a key and a manager informed the sales team on shift that the previous owner had, in fact, turned in two keys and a charger. They asked for my key to compare as they searched and then Magically, the dealership “found” the second key. Another sales member then returned with the second key but attempted to withhold both keys until they “verified” that they were for my EV—a humiliating process involving escorting me to my own car, despite it being the only model of its kind on the lot. This behavior raised serious concerns about a coordinated scheme among the dealership staff to deceive buyers about key availability to extract additional money outside of the dealer. Additionally, when inspecting the vehicle, I specifically inquired if it came with a charge and Sales showed me a charger laying in the trunk of the EV just before we went out for a test drive to the. discover at home it was incompatible. Reported to dealer and later, receive a text message from Eddies ‘work’ cell number saying the charger was provided by the previous owner. When confronted , asked for a copy of all paperwork, arbitration supplement information, and requested remedy put in writing. Was given partial paperwork again. Then GM declined the claim on grounds that he was not present and sales members were out of office and could not verify if a charger was present, implying their pre-delivery inspection and sales members were not responsible for inaccuracy. GM then proceeded to put in writing that they would do their due diligence to contact the previous owner for correct charger. Next day received call saying they spoke with buyer, followed by another call that owner was away on a business trip with no return timeline. Proceeded to suggest I pay for half the cost. I declined and after exhausting negotiations, requesting and cited the Magnuson-Moss Warranty Act to argue that these discrepancies should not burden the buyer. Only then did they agree to provide the correct OEM charger—though the general manager insisted a 50/50 cost split. Infuriatingly, Eddie also took it upon himself to box my personal belongs from my trade without prior permission while I was in the finance office. To add insult to injury, I provided proof of other trade-offers $4000 above Jim Ellis Kia offer, which they refused to match nor returned my paperwork. When asked, Sales misrepresented information regarding used EV tax credit, claiming it was only $1,500, when in fact, it should have been $4,000. During the signing process, I was instructed to sign a document transferring the tax credit to the dealership, yet there is no record of this credit applied in my sales paperwork. In effect, they gave me $4,000 less on my trade-in, captured an additional paperwork for $4,000 in tax credit—all without transparently reflecting this in my deal and later learned they listed my traded-in vehicle for $8,000 more than what they gave me. I strongly advise anyone considering used cars to look elsewhere. Their conduct, marked by deceptive and unethical practices, falls far short of excellence and ultimately damages the Jim Ellis reputation, leaving buyers with unnecessary stress and fruits. More

This dealership excels at misrepresenting what they offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatan offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatant manipulation and deceit reminiscent of Harry Wormwood in Matilda. Sales insisted during negotiations that a second key was unavailable. Eddie then texted me from a ‘personal’ cell number, suggesting I contact someone he knew who could cut a second key at an additional cost. I declined this dubious offer and requested the dealership provide a second key as part of the sale. Eddie stated only one key would be included. The next day, I returned to the dealership because I was locked out of features without the second key. Another sales member said they had to cut a key and a manager informed the sales team on shift that the previous owner had, in fact, turned in two keys and a charger. They asked for my key to compare as they searched and then Magically, the dealership “found” the second key. Another sales member then returned with the second key but attempted to withhold both keys until they “verified” that they were for my EV—a humiliating process involving escorting me to my own car, despite it being the only model of its kind on the lot. This behavior raised serious concerns about a coordinated scheme among the dealership staff to deceive buyers about key availability to extract additional money outside of the dealer. Additionally, when inspecting the vehicle, I specifically inquired if it came with a charge and Sales showed me a charger laying in the trunk of the EV just before we went out for a test drive to the. discover at home it was incompatible. Reported to dealer and later, receive a text message from Eddies ‘work’ cell number saying the charger was provided by the previous owner. When confronted , asked for a copy of all paperwork, arbitration supplement information, and requested remedy put in writing. Was given partial paperwork again. Then GM declined the claim on grounds that he was not present and sales members were out of office and could not verify if a charger was present, implying their pre-delivery inspection and sales members were not responsible for inaccuracy. GM then proceeded to put in writing that they would do their due diligence to contact the previous owner for correct charger. Next day received call saying they spoke with buyer, followed by another call that owner was away on a business trip with no return timeline. Proceeded to suggest I pay for half the cost. I declined and after exhausting negotiations, requesting and cited the Magnuson-Moss Warranty Act to argue that these discrepancies should not burden the buyer. Only then did they agree to provide the correct OEM charger—though the general manager insisted a 50/50 cost split. Infuriatingly, Eddie also took it upon himself to box my personal belongs from my trade without prior permission while I was in the finance office. To add insult to injury, I provided proof of other trade-offers $4000 above Jim Ellis Kia offer, which they refused to match nor returned my paperwork. When asked, Sales misrepresented information regarding used EV tax credit, claiming it was only $1,500, when in fact, it should have been $4,000. During the signing process, I was instructed to sign a document transferring the tax credit to the dealership, yet there is no record of this credit applied in my sales paperwork. In effect, they gave me $4,000 less on my trade-in, captured an additional paperwork for $4,000 in tax credit—all without transparently reflecting this in my deal and later learned they listed my traded-in vehicle for $8,000 more than what they gave me. I strongly advise anyone considering used cars to look elsewhere. Their conduct, marked by deceptive and unethical practices, falls far short of excellence and ultimately damages the Jim Ellis reputation, leaving buyers with unnecessary stress and frustration. More

Christian went out of his way to drive all the way to Cumming to pick up the exact vehicle I wanted. Cumming to pick up the exact vehicle I wanted. More

Your telling me your multi point inspection found that I needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in the tire? Makes me question the whole service because how can you possibly miss something so obvious. More

They cannot fix your car! I brought my car in July for an axle repair. I didn’t get the car until September but it was still not functioning. I gave it right back, two weeks I brought my car in July for an axle repair. I didn’t get the car until September but it was still not functioning. I gave it right back, two weeks went by and they said I needed new tires even though my tires were only 9 months old but I bought new tires anyway. Still didn’t fix it brought the car back the same day. Another month passes, they say I need a motor mount, didn’t fix it, then th year said I needed a whole new motor. On Halloween they say my car is ready. Obviously no one drove it as it was worse than when I brought to them in July. I decided to trade in my car that day as obviously Jim Ellis Kia is unable to repair vehicles! More

Easy to schedule and very friendly. Work was done faster than estimated. Pricing was not too awful, considering it is a dealership. Work was done faster than estimated. Pricing was not too awful, considering it is a dealership. More

Chris went above and beyond explained everything, the dealership was clean and friendly everything went very smoothly again a big shout out to Chris for everything he had done that was the first time I t dealership was clean and friendly everything went very smoothly again a big shout out to Chris for everything he had done that was the first time I took the Uber I felt safe thank you again Chris for all you did :-) More

The service advisor Cailyn was very helpful and very professional in getting are service performed. I would recommend this dealership to others professional in getting are service performed. I would recommend this dealership to others More