Jim Ellis Kia of Kennesaw

I have worked with mark before and he is the absolute best ever. Very nice friendly. I want him every time that I come for service. best ever. Very nice friendly. I want him every time that I come for service. More

Excelent service; had more than enough vehicles to choose from, transparent an clear deal with everything above the table and no pressure whatsoever from, transparent an clear deal with everything above the table and no pressure whatsoever More

Nothing but the runaround on a warranty item including lack of communication, follow through, and concern for the customer’s time. I was changing dealerships to this one, but this is the worst experience lack of communication, follow through, and concern for the customer’s time. I was changing dealerships to this one, but this is the worst experience I have ever had with a service department. More

It shouldn't have taken 2 months from when my car broke to get it back. Solve your personnel problems. to get it back. Solve your personnel problems. More

I had Diana Bell as my service writer and I told her that I wanted the cabin filters replaced along with oil change tires rotated and I had the upgrade for the key so it could not be stolen easy. On the pape I wanted the cabin filters replaced along with oil change tires rotated and I had the upgrade for the key so it could not be stolen easy. On the paperwork that I received I was charged $152 The only thing that I saw that was done was the oil changed and oil filter The cabin filters were not changed at all. I called her on August the 7th to go over the charges I left her two messages and I called her again for the third time and left no message she never once returned my call at all and I explained to her on her voicemail that I wanted to go over my charges with her I would like someone to pull my charges and call me and go over it with me My phone number is 404-386-1385 they did the work on my car on Friday August the 4th. I feel that I paid a lot of money for an oil change and for my tires to be rotated it didn't say anything about the cabin filters being completed and I was charged $125 for labor so I would like for someone to call me and just go over that with me I would appreciate it.I always come there for service and I've never been disappointed except for this last time that I came I just asked her to give me a call and go over the charges with me but she didn't once return my call. Melva Sturm More

They couldn’t do the work I needed the same day and I would have had to let my car sit for fifteen days. I was disappointed and dissatisfied! would have had to let my car sit for fifteen days. I was disappointed and dissatisfied! More

Went in for a scheduled appointment for minor services. There were 2 recalls on my vehicle so I was having them taken care of also. Was told it would take 2- 2 1/2 hours. It took more than 4 hours. When th There were 2 recalls on my vehicle so I was having them taken care of also. Was told it would take 2- 2 1/2 hours. It took more than 4 hours. When the work was completed, my quoted cost was adjusted down because of the long wait. That was a good thing. However, they usually will vacuum and wash my windows, they don’t wash the vehicle because I have a wheelchair carrier attached. This time, however, they only vacuumed the driver side, and not that well, but not the remaining vehicle. Nor did they clean the windows. I know these are small things but they are a great help to me when done. When these things are skipped or only partially done, it makes me wonder if they skipped or partially completed areas that I’m paying for. More

Have to wait too long for appointments and then they find a dozen things that “need to be done.” a dozen things that “need to be done.” More

My car is fixed and great. The communication and follow up was very frustrating I left numerous messages with no return calls. I finally found Sam and another person who answ The communication and follow up was very frustrating I left numerous messages with no return calls. I finally found Sam and another person who answered my questions More

The service is always friendly, courteous, and efficient. I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrel I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrelevant. However, the work was done well, and I am pleased with the overall results. More