Jim Ellis Kia of Kennesaw

Lack of Communication, my was in the shop for 10 months. There was no timeline given to me as when to expect to have th4 car fixed. There was no timeline given to me as when to expect to have th4 car fixed. More

Excellent treatment from all the KIA staff. Really satisfied! They are fast and efficient with what their client needs. Really satisfied! They are fast and efficient with what their client needs. More

Christian was very thorough when explaining how to work everything on the vehicle. He went above and beyond and gave me rubber mats. everything on the vehicle. He went above and beyond and gave me rubber mats. More

Kevin was so friendly and helpful! Loving my new car and appreciate the whole staff for their patience and kindness Loving my new car and appreciate the whole staff for their patience and kindness More

Worked with Larry and had a great experience. He was very knowledgeable and LISTENED to what we really needed. He made the process as quick as it could go. Really excited about our new Telluride! He was very knowledgeable and LISTENED to what we really needed. He made the process as quick as it could go. Really excited about our new Telluride! Thanks Larry for your help! More

Friendly and ready to help. Sometimes difficult to make appointments. Gentleman on phone was difficult to understand. Thx for asking Sometimes difficult to make appointments. Gentleman on phone was difficult to understand. Thx for asking More

I will do half a star but was not an option. Phil was polite. Phones are not answer all the time, I had to rent a car for almost 4 weeks since mine was not working and no appointments were avail Phil was polite. Phones are not answer all the time, I had to rent a car for almost 4 weeks since mine was not working and no appointments were available. Then I was asked to pay $540 to check what the problem was since the code on the computer didn't show the problem. Last Kia I own. More

After my last service appointment my vehicle was running rough I believe they forgot to put oil in my car during the oil change. I brought it to Mark's attention. After the recall appointment he came to to rough I believe they forgot to put oil in my car during the oil change. I brought it to Mark's attention. After the recall appointment he came to to show me there was oil in my vehicle. However, it looked to me as if they had just put oil in. Mark also stated my engine filter needed to be changed. I was just there the two weeks prior and if m it was fine. I feel that because they forgot to put oil in my vehicle the filter reflected was I was feeling when driving after my appointment. The're is no way I need a new engine filter in less than a year of owning this vehicle. This is not my first car and I pay close attention to my vehicles so I know when something is off. I just thank God my engine didn't blow because of their carelessness. Engine I got the car back it driver 100% better. Now I have to pay for an engine filter and service to replace it on my next visit smh. No one ever admits when they're at fault, just throw the cost to the owner. If I referred anyone here I would definitely advise them to check their vehicle after a service. Especially an oil change when that's not all they're doing. Also, the people that take your money after your visit need personalities. No one wants to give their money to people that don't even greet you properly. They just ask your name and take your payment all without even making eye contact! More

They have completed service on my vehicle twice and done a good job. However, even when you have an appointment it takes a little while to be seen. Be prepared to wait for a service advisor. a good job. However, even when you have an appointment it takes a little while to be seen. Be prepared to wait for a service advisor. More

Received great service buying our car. Everyone was helpful and was eager to answer our questions. Everyone was helpful and was eager to answer our questions. More