Jim Ellis Kia of Kennesaw

Great service all around. Got me in and out in less than two hours. Comfortable waiting area. Got me in and out in less than two hours. Comfortable waiting area. More

Rather not give Norris Burns a good review. Not satisfied with his professional with me or my grandson. Not satisfied with his professional with me or my grandson. More

Service completed quickly . Friendly staff and my needs abundantly received. Will return when in need! Appreciated Friendly staff and my needs abundantly received. Will return when in need! Appreciated More

I had a great experience purchasing my 2024 Kia Telluride this week. I made contact online, was contacted immediately and the VIP reservation was set up for the same morning. When I arrived, Alfredo had th this week. I made contact online, was contacted immediately and the VIP reservation was set up for the same morning. When I arrived, Alfredo had the car I was interested in up front and ready for a test drive. Alfredo was helpful, knowledgeable and very fun to be around. Ellisa in the finance department was great too. Overall one of the best car buying experiences I’ve ever had! Thanks! More

Alfredo was amazing. I generally dislike working with dealerships. Alfredo was up front about everything and made me feel like he could be trusted. In honor of him we nam I generally dislike working with dealerships. Alfredo was up front about everything and made me feel like he could be trusted. In honor of him we named our new Niro Fettuccine! More

Great Service Department. Always professional and experienced , always able to explain problems and solutions. great to work with Diana Bell. Always professional and experienced , always able to explain problems and solutions. great to work with Diana Bell. More

The customer service was unacceptable. They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it because they had other cars that were easier to get done and they didn’t have an answer for 4 weeks. Then they said it was my hybrid battery and the part is on back order it could take 2 weeks up to 9 months to get the part. Then 3 days after telling me I need a hybrid battery I get a call that my car is ready. The advisor tells me over the phone they did a system update and the issue was my battery needed to be charged but how can it be a battery discharge when I charge my car every night. Not only was the communication and customer service unacceptable, the explanation of the repairs is still unclear to me. I was first told I needed a hybrid battery and then was told it needed to be charged and no one has explained to me the cause to my concern. The reason for me bringing my car was the information screen said check hybrid system. I couldn’t charge my car with the home charging kit. How does charging the battery fix the issue??? More

Nice place, staff is friendly. My issue is mainly with the warranty bought with the car. Platinum was supposed to cover everything including labor. Warranty company doesnt do what My issue is mainly with the warranty bought with the car. Platinum was supposed to cover everything including labor. Warranty company doesnt do what it agreed to do, wont cover some things its supposed to and dealer doesnt do some work required to fufill their end. Not the peace of mind I thought I was getting. Still a nice place and would possiby buy a car there again, just would never purchase their extras. More

I trust Jim Ellis for my purchase, as well as my maintenance. The service team is efficient and reliable, with great communication skills. maintenance. The service team is efficient and reliable, with great communication skills. More

Very helpful and nice! They got my car in and out and back on the road a happy customer! They got my car in and out and back on the road a happy customer! More