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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.3
6,536 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,536 reviews

September 21, 2023

Mark did a great job of communicating with me! I did not understand why I was sent a video of my vehicle. More

by Tonyfaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words. Take care!

September 20, 2023

My oil change took 2 hours to complete. This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true More

by leisure99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont recall anyone these people
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Sep 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We strive for 100% customer satisfaction, and we're truly disappointed to hear that we did not meet your expectations. Our team would be more than happy to offer a complimentary wash and vacuum on your vehicle to make up for any inconvenience. Best regards.

September 20, 2023

Terrible experience. Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to More

by eflyguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are truly disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please do not hesitate reaching out if you have any further questions or concerns. Best regards.

September 19, 2023

They are unfriendly, hard to deal with, does not return calls or emails, and poor communication skills. More

by llee
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Johnson, Diana Bell
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Sep 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

September 19, 2023

Brought my new Telluride in for it’s first service and received excellent service as always! More

by VICTORMERR6115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 18, 2023

Service was terrible. Customer contact needs improvement. There was no contact from service advisor. The recommend service I received from the dealership and wanted comple More

by I75NORTH.DET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are truly disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. We will pass along your feedback to our management team, but please do not hesitate reaching out if you have any further questions or concerns. Best regards.

September 18, 2023

Diana was great! She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to pa More

by fernando21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so pleased to hear that Diana was such a great help, however we are disappointed to hear that your service did not meet your standards. Our team strives for 100% customer satisfaction, and we hope to have the opportunity to earn your business in the future. Best regards.

September 18, 2023

Norris Burns is amazing! Will always get serviced by him if possible. Super responsive & great communication More

by Aleshajh1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Norris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 17, 2023

Good service, quality wait area, easy check in and out and making an appointment was great. More

by brittany.m.israel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next time. Take care!

September 17, 2023

I had an awesome experience at Jim Ellis Kia. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. More

by Keya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Keya, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care!

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