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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.3
6,536 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,536 reviews

September 30, 2023

Staff are very nice to customer irrespective of who rep managing your car . Very detailed in providing educating customer on options More

by babatundekamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 30, 2023

Very easy to walk in and talk, I wasn't felt pushed towards any vehicle and it made helping pick one much more naturally. Kevin was awesome! He did outstanding. Would recommend him again to the next pe More

by Jordan Hair 98
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kevin was such a great help! Thanks again for your business and recommendation, and we hope you love your new Kia. Take care and happy driving!

September 30, 2023

The car buying experience, and Alfredo was just wonderful to work with,this is the way buying a car should be. More

by hhch5310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Ospina
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Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Alfredo was such a great help! Thanks again for your business and kind words, and we hope you love your new Kia. Take care and happy driving!

September 30, 2023

It sad that big dealership take advantage of customers. Just trying to make a living. They sold me a car they knew needed a engine. Just terrible. I had the car 3 days and to the shop it went. I’m grate More

by sharnaecoakley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Awolusi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Sharnaecoakley, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Best regards.

Oct 05, 2023 -

sharnaecoakley responded

Ok not sure who I am expected to speak with since the above number is the general phone number for the facility.

September 30, 2023

Excellent service! They booked my appointment very quickly and I did not have to wait too much More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
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Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Andre, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 29, 2023

This dealership has always provided me great service; professionalism, politeness, promptness, integrity. I will always recommend Jim Ellis Kia of Kennesaw. More

by micheal.johnson453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation. Take care!

September 29, 2023

Fair service, I had slow leak in tire and couldn’t repair and no air in More

by Yahsha44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Yahsha44, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 28, 2023

This is the same dealership I used in 2008 to buy my first Kia . The staff is phenomenal. I would highly recommend it to my family and friends! More

by angie652019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Ospina
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Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and recommendation. Take care!

September 28, 2023

Diana was awesome, checked up on me, and went above and beyond. She helped the appointment go smoothly. More

by ksmile825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 27, 2023

My last visit to your service department was awful. I took my car in so it could have the 90k mile full service, and when they gave me back my car four hours later, it was dirty both inside and outside More

by macarmen7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris Burns
Report | Print
Sep 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We would be more than happy to provide you with a complimentary wash and vacuum to make up for the lack of it during your visit. Best regards.

Oct 22, 2023 -

macarmen7 responded

Thank you so much for your offer of the complimentary wash and vacuum that your service department did not provide during my last full service car, I would like to take it but How may I obtain this complimentary offer? could you please explain the procedure? Thank you

Oct 23, 2023 -

Jim Ellis Kia of Kennesaw responded

macarmen7, please just show this response to our service team and they will honor the complimentary wash and vacuum for you. If you have any issues or further concerns, please reach out to us via email at madisonm@jimellis.com. Best regards.

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