Jim Ellis Kia of Kennesaw

Easy in and out. Helped schedule diagnostics testing for potential warranty issues at a time I could make. Helped schedule diagnostics testing for potential warranty issues at a time I could make. More

Oil change was done fast and didn’t have to wait over 2 hours to get it completed. hours to get it completed. More

The customer service was great. However, when I picked up the car, the A/C was still not working….the techs fixed the problem while I was there(leaky hoses/valves). I’m concerned However, when I picked up the car, the A/C was still not working….the techs fixed the problem while I was there(leaky hoses/valves). I’m concerned that they didn’t test out the repairs before I arrived to pick up the car. More

Appreciate their open communication and prompt service. Always a pleasure to work with the service team! Always a pleasure to work with the service team! More

Let me preface by saying, I have taken my car to this location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this locat location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this location over the Kia dealer in Woodstock where I bought my car. However, at this last appointment I was blown away by the customer service I received. I was being taken care of by Norris who I had never met before. He seemed completely inconvenienced that I had an end of the day appointment, mind you, not a walk in.when I asked about a simple issue, if they could look at my windshield wiper fluid tube he told me absolutely not and that I would have to book another full visit. When I expressed that i was going to a funeral in the morning and was concerned about driving 6 hrs with it unusable, he wasn't phased. He then proceeded to tell me his "system" showed I had no service records as if I don't take care of my car. I told him that was impossible as this was the only place I had been getting my Kia serviced. When I then asked about the free tire rotation, as that comes with the warranty of the tires I bought at this location, he scoffed and told me the price of a tire rotation and oil change is set and that's that. I, not being confrontational, just accepted that he wasn't going to be of any help. I left the dealership that day feeling unvalued and an inconvenience to the staff. More

Mark is the BEST Service Advisor I have ever encountered as a car owner. He goes out of his way to review all of your needs and gives exceptional service. Because of Mark, Jim Ellis Kia has earned our loya as a car owner. He goes out of his way to review all of your needs and gives exceptional service. Because of Mark, Jim Ellis Kia has earned our loyalty! More

Awesome great service great work every time. Love the energy and the people that work there. Love the energy and the people that work there. More

Mark and the Jim Ellis Kia service are great. Service times and communication are excellent. Service times and communication are excellent. More

I brought my wife's car in for a recall notice, it was my first time at this dealership, but I have used another Jim Ellis dealership which has provided excellent service for my vehicle. The service technici first time at this dealership, but I have used another Jim Ellis dealership which has provided excellent service for my vehicle. The service technician brought over a list of recommendations. This included cabin air filter, engine air filter, tire alignment, mounting and balancing, and battery replacement. Pictures were provided of the filters. My wife normally takes care of scheduling her own maintenance and I thought it was done recently so I declined most of the suggestions. Pictures were shown for the filters which did appear to need replacement. The dealership was busy so I asked if filter replacement would take long since I had already been there for two hours. I was told about 10 minutes more. The technician then stated the battery was something that needed to be replaced immediately. He reported the car would not even start. This was a surprise to me since I had been driving the car all week with no problems. I explained this to the technician and advised I would keep an eye on it. He stated internal codes were being reported due to the battery. I declined and he said he would replace the filters. Once the task was completed, he brought me to the counter for payment. (Side note: inquire into labor charges prior to work, the total cost was more than doubled the parts for the filter replacement, I'll accept that fault for not asking). Again, the technician advised to replace the battery and advised of the internal service codes. I tried to clarify, and stated the vehicle was showing no service indicators on the instrument panel when I brought the vehicle in and asked if anything was visible now. He reported any codes present would reset once the battery was replaced. I paid my bill and went to my vehicle that was running outside the service bay. Once I got in, I immediately noticed the check engine light was on. I turned the vehicle off and went into the service center to find the technician. I asked what happened, and advised the check engine light was not on when I arrived at the service center, but it is on now. He reported it was due to the battery, they had to jump start the vehicle before bringing it out to me. I asked about the recall process and asked if the battery was disconnected, or any electrical systems were utilized during the recall service. He advised no and the battery was just bad. I returned to my vehicle and when I attempted to start it, it would not start. I went back in and could not find the technician; I asked a porter to help me. He could not find the technician, so he brought a jump kit to start my vehicle. I thanked the porter and drove my vehicle to a parts store near home. This store was about 25-30 minutes from the dealership. I asked for battery replacement help and they tested my battery prior to removing it. The diagnostic reported good charge for cranking and reserve. They recommended not replacing the battery yet. This event happened 4 days ago, I have been driving the vehicle since with no problems and a smooth start with no lag every time. I did submit a customer service ticket for follow up but I have not received a reply yet (submitted 10/03, today is 10/07). To add to this event, once my wife got home she pulled her service records, the vehicle had received service approximately one month prior, everything checked good except the filters which were now replaced. The morning of this event, the vehicle was started 3 times in a short window, twice by me and once when the porter moved the vehicle through their bay. No service lights were on when the vehicle was brought in, I left with a check engine light after a recall service. With no follow up contact, this leads me to believe one of two things: this technician made a mistake due to inexperience or this technician was trying to run up extra book hours on a customer. I had the battery checked again today also, still good. More

Great customer service, knowledgeable of the cars and very patient. My experience was very professional. very patient. My experience was very professional. More