Jim Ellis Kia of Kennesaw

My car still say I am due to service which I do not understand why understand why More

I drop off my wife’s telluride to get serviced and asked them to rotate the tires and they told me the cost I agreed and asked them to proceed. When I went to pick up the vehicle I paid and they pulled my w them to rotate the tires and they told me the cost I agreed and asked them to proceed. When I went to pick up the vehicle I paid and they pulled my wife’s vehicle around. It was then I noticed they didn’t rotate the tires like I asked and paid for. I know because I always mark one wheel as this dealership has done this to me before totally unacceptable. Also they said they would run it through the car wash and this also wasn’t done. I spoke with the service manager and he took it back and they rotated my tires like I paid for but still no wash. Also I had to call and make the appointment for my wife because she couldn’t get anyone on the phone, also unacceptable. More

Excellent service by the service department. Timely professional and courteous. I will be back! Thanks Timely professional and courteous. I will be back! Thanks More

My service advisor Norris Burns was amazing. He was extremely helpful and kept me updated on the process of the repairs to my car. The overall customer service at this location is 5 stars. He was extremely helpful and kept me updated on the process of the repairs to my car. The overall customer service at this location is 5 stars. More

The entire experience was bad from start to finish. They couldn’t actually fix my car and also charged me for services I did not need, want, or approve. The fact that I was not told about these service They couldn’t actually fix my car and also charged me for services I did not need, want, or approve. The fact that I was not told about these services is infuriating and potentially fraud. More

I'm very impressed with the excellent customer service I received during my recent Jim Ellis Kia Kennesaw. From start to finish, the staff were friendly, attentive and made the process easy and enjoyable. I received during my recent Jim Ellis Kia Kennesaw. From start to finish, the staff were friendly, attentive and made the process easy and enjoyable. I also liked how the technician text me a video explaining what he had done. More

People were nice, but if I make an appt to have an oil change I shouldn’t have to wait 2 hours for it. change I shouldn’t have to wait 2 hours for it. More

Just a terrific dealership all around. We visited several and came back to Jim Ellis because of the vibe and people. Easily the best Kia dealership in Atlanta. We visited several and came back to Jim Ellis because of the vibe and people. Easily the best Kia dealership in Atlanta. More

Diana Bell is exemplary in everything she does and the consummate professional. She communicates consistently and effectively and I trust her implicitly with my service needs. consummate professional. She communicates consistently and effectively and I trust her implicitly with my service needs. More

Fast friendly professional service Courtesy and professional We we in and out in a little over an hour professional We we in and out in a little over an hour More