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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,522 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,522 reviews
February 20, 2025
The young man that assisted me was amazing. He definitely gave top tier customer service. I'll be back because of him. He definitely gave top tier customer service. I'll be back because of him. More
by NATASHA_N_TURNER
Verified CustomerEmployees Worked With
February 19, 2025
My car was ready in a relatively short time span. Chris the customer service person was helpful.It seems better to have appointment during the week instead of the weekend Chris the customer service person was helpful.It seems better to have appointment during the week instead of the weekend More
by Ebbie 2141
Employees Worked With
February 19, 2025
Took my car in for a service recall and for a couple of issues. I was told everything was fixed. The two issues still persist so they don’t appear to have done anything to fix it. Makes me doubt whether th issues. I was told everything was fixed. The two issues still persist so they don’t appear to have done anything to fix it. Makes me doubt whether they addressed the recall or not. More
by Andres
Employees Worked With
February 19, 2025
The agent I worked with was courteous and helpful. The use of Lyft to get home and return to the dealership was very convenient. The videos I received from the technician were a surprise, but also app The use of Lyft to get home and return to the dealership was very convenient. The videos I received from the technician were a surprise, but also appreciated. More
by Matt
February 19, 2025
I took my car in over the weekend to have a bunch of work done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. More
by MXHOLT
February 16, 2025
I have been twice and have had a good experience both times. Always good customer service. times. Always good customer service. More
by Jacob
Employees Worked With
February 16, 2025
The team was terrific, in particular Cailyn Quinn and Jack Stricklin. I was able to have my vehicle quickly looked at, they identified the problem and explained to me the solution. Always a wonderful exp Jack Stricklin. I was able to have my vehicle quickly looked at, they identified the problem and explained to me the solution. Always a wonderful experience here. More
by JOHNSHAWEM
February 13, 2025
Everthing is perfect except 1 thing. when i visited there with my kids, I provided water from my salesman. but someone got some snack when they visted. if i got samething, my family has when i visited there with my kids, I provided water from my salesman. but someone got some snack when they visted. if i got samething, my family has expirienced very very perfect for us. More
by MYEONGKYU.KANG
Employees Worked With
February 13, 2025
Excellent service. Everyone I encountered was professional and courteous, and a nice waiting room with free snacks and water were provided. Malory was especially helpfu Everyone I encountered was professional and courteous, and a nice waiting room with free snacks and water were provided. Malory was especially helpful and kind. More
by KIT9790
