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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,542 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,542 reviews
May 12, 2024
Always respectful and professional. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. More
by KATHY.TROGLIN5
Verified CustomerEmployees Worked With
May 11, 2024
Amazing customer service. Was a great guy and will continue to go here for any service needs Was a great guy and will continue to go here for any service needs More
by valeria.sanchexx
Employees Worked With
May 10, 2024
I was highly impressed with the oil change service received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it up. Everyone was extremely friendly and the waiting room was very nice. The oil change took less than an hour and I love that because time is our most valuable resource. I love how they sent me a text to let me know the status of my vehicle and that they were wrapping up. My service agent Norris Burns was the epitome of customer service. The only feedback I would provide is at the point of scheduling, the scheduler should have known that I had purchased the one year service maintenance plan rather than trying to sell me a discount that was currently being offered. More
by CrossfitRunner
Employees Worked With
Norris Burns
May 10, 2024
All work completed as promised and to satisfaction. Friendly staff. Service completed quickly. Price was a bit expensive for what was done but happy with the experience overall. Friendly staff. Service completed quickly. Price was a bit expensive for what was done but happy with the experience overall. More
by JSTEWAR0196
Employees Worked With
Don’t recall. Female service advisor was very friendly & helpful though.
May 10, 2024
I was greeted promptly and the scheduled maintenance work completed satisfactorily in less time than estimated. completed satisfactorily in less time than estimated. More
by Rick tilley
May 09, 2024
The person who wrote up my car, put the wrong info in the system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. More
by RACHEL.WATTS
Employees Worked With
May 09, 2024
I had a great experience at this dealership and am happy with the car I purchased. with the car I purchased. More
by ksusteve1
May 09, 2024
Lavoghn was absolutely excellent! He was very sharp and knowledge about the Kia product. I loved that he took his time with me regardless of knowing if I would Purchase the car today He was very sharp and knowledge about the Kia product. I loved that he took his time with me regardless of knowing if I would Purchase the car today or not. I highly recommend him and his team! More
by DAVIDASIMPSON91
Employees Worked With
Other Employees :
Norris Burns
May 08, 2024
Jack Strickling was amazing We love his customer service and his enthusiasm. He was so kind and we will be back!! service and his enthusiasm. He was so kind and we will be back!! More
by fsualice15
Employees Worked With
May 08, 2024
Love this dealership so much ! Everyone is so nice and helpful and makes it a pleasure to drive here from downtown Atl. Everyone is so nice and helpful and makes it a pleasure to drive here from downtown Atl. More
by DAWNMEIER77
