Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,542 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,542 reviews
May 16, 2024
Excellent service, very proactive and willing to go above and beyond for customer satisfaction, ig was a very good experience taking care of the recall in my EV6. I will come back to Mark for my car’s servic and beyond for customer satisfaction, ig was a very good experience taking care of the recall in my EV6. I will come back to Mark for my car’s service needs without batting an eye More
by alfredoospina
Verified CustomerEmployees Worked With
May 16, 2024
I had a good experience at the dealer. I had a good experience at the dealer. I had a good experience at the dealer. More
by Jaredlouissaint
May 15, 2024
Car not vacuumed-service dept has a morale problem-walked in guy never looked up from his phone- in guy never looked up from his phone- More
by BRUCEX
May 15, 2024
Very nice and clean environment, friendly staff. Usually in and out at or before the time provided by the service advisor. Usually in and out at or before the time provided by the service advisor. More
by ANISSA
Employees Worked With
May 15, 2024
We didn't have to wait and the service was speedy. Kids was very friendly. Kids was very friendly. More
by JP2126
Employees Worked With
May 14, 2024
Another dealership said they would need 7 days minimum to fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. Service is key. More
by Kenney J
Employees Worked With
May 14, 2024
Chris in services was the only positive thing about this experience and was the only proactive and helpful person I’ve ever worked with at a KIA dealership. I was told when sold this car lease my 1st oil ch experience and was the only proactive and helpful person I’ve ever worked with at a KIA dealership. I was told when sold this car lease my 1st oil change was free however the sales person conveniently didn’t physically write this in the lease when selling me the car. Although he said it over and over and over. I only found this out after waiting for the sales people to come in Saturday morning to ask them. To which the salesman told me it’s not in the paperwork and the guy who sold you the car isn’t with us. Mind you the sales person who was attempting to explain this to me was still eating and had an AirPod in. I was really at a loss of words for the unprofessionalism. Not to mention at ANY other dealership in this situation the salesman would’ve at least given me the oil change for free for the dishonesty on YOUR end. Not to mention another salesman saying I should just buy a new car instead of waiting because it’d be faster not once but twice. Needless to say I won’t be buying a KIA again or recommending it anyone else. More
by Ella David
Employees Worked With
Other Employees :
Chris in services (service advisor) - 5 stars, the only person who listened to me, had clear communication, and tried to makes things right when it wasn’t even his mistake
May 14, 2024
This dealership was clean and airy. The staff was wonderful, friendly, courteous and has great communication. The staff was wonderful, friendly, courteous and has great communication. More
by Flbluegirl
Employees Worked With
