Jim Ellis Kia of Kennesaw

Fast and efficient service. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. More

Service good with the dealership and the advisor was great for the kia Rio car great for the kia Rio car More

Very accommodating, I just hate having to negotiate a purchase price and then an agreement has to be signed each and every time. purchase price and then an agreement has to be signed each and every time. More

Annabelle is the greatest what is advisor services advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank y advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank you thank you so much next More

Service was prompt and I got good communication about my vehicle status. Overall very happy with my experience with this service center. vehicle status. Overall very happy with my experience with this service center. More

Never had an issue with this dealership from the purchase of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. More

Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More

Nice dealership with a good selection of vehicles. it was not as stressful as other dealers i have dealt with it was not as stressful as other dealers i have dealt with More

I wanted my car thoroughly checked out before giving it to my grandson, including resolving some delinquent recalls. My experience was awesome. I left feeling secure knowing the car was in good running ord to my grandson, including resolving some delinquent recalls. My experience was awesome. I left feeling secure knowing the car was in good running order. More

Very good experience at this dealership. Mallory was very friendly and professional. Time estimate given for service was spot on! Mallory was very friendly and professional. Time estimate given for service was spot on! More