Jim Ellis Ford Sandy Springs - Service Center

Worst service experience ever! I received a letter from Ford about issues with my 2015 Ford focus and others like it having issues with the transmission mobility controller. I had I received a letter from Ford about issues with my 2015 Ford focus and others like it having issues with the transmission mobility controller. I had already had this fixed once under warranty, but got a letter that they would be extending the warranty due to the known issues. My car had been doing the same thing it did when I initially had to have it fixed in Charleston, South Carolina I went in and made an appointment with Brad to have my car serviced. After having my car for four days in which I ubered back and forth to work, they told me that there was nothing wrong with it and the shuddering that I was experiencing when shifting from 1st to 2nd gear as well as the random jumps in RPMS were “within the parameters deemed acceptable by Ford,“ I paid $255 in diagnostic fees because I did not want them to do the $6,056 worth of additional work they quoted me outside of what I brought it in for. Not even a full week later, my car broke down, and I had it towed to a third-party mechanic under my extended warranty through CarMax. Turns out the issue that caused the breakdown was what I brought it in for. I called and left a voicemail asking someone to call me back because I wanted my money back since this is something they should have fixed, but Brad was no longer in his position, so I left a voicemail with the person who took over for him. This was over a month ago and I still have not received a call back. More

Louis went above and beyond to help us! Even though it wasn’t his department that we needed assistance from, he made sure to get us what we needed help with. We’re completely satisfied wi Even though it wasn’t his department that we needed assistance from, he made sure to get us what we needed help with. We’re completely satisfied with our outcome at Jim Ellis because of Louis! Thanks again! More

It isn't often you bring a vehicle in for service and leave so impressed with your service rep that you seek out the opportunity to leave a review but here I am! David was fantastic. He knew my vehicle b leave so impressed with your service rep that you seek out the opportunity to leave a review but here I am! David was fantastic. He knew my vehicle better than I did and made sure I had a quality experience. I had several things I was looking to accomplish that day and they were all done faster than I expected. It was seamless and I truly hope I get the opportunity to work with him again. More

Amazing Service, great people that care about customers will continue to come here for service! will continue to come here for service! More

I brought my Mustang Ecoboost to Jim Ellis Ford (Sandy Springs) to have a recall addressed. I was expecting to be without my car for several days, but I actually got my car back within 24 hours. Also, whe Springs) to have a recall addressed. I was expecting to be without my car for several days, but I actually got my car back within 24 hours. Also, when I picked up my car, I noticed that it had been washed and vacuumed. The dealership team could have just handled the recall on my Mustang, but instead they went the extra mile and detailed my car at no cost - which was a nice surprise. With all of this in mind, the next time something happens with my Mustang, I'll definitely be bringing it back to Jim Ellis Ford! More

I’ve only had wonderful experiences here. First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. A First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. At Jim Ellis, they listened, understood, and empathized. Within one day they were able to identify the issue and order parts to correct it. They communicated consistently through the entire process and were very efficient. Now when any issues arise, I make the 30 minute drive here. They have excellent customer service, great communication, quality work, and an efficient process. Especially recommend Jyair. He makes the process a breeze and is very friendly to work with. More

Every time that I get my vehicle serviced at this location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them and I will always recommend them to anyone! More

GREAT EXPERIENCE! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! More

I took my truck in for an oil change and service. My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he c My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he could not get some of the services done with the return time I required. They had my truck done on time. David was very helpful. I also liked the card left by the General Manager. More