Jim Ellis Ford Sandy Springs

This is the 4th food Ford place I’ve been to since having my vehicle and they always do a wonderful job compared to others! What really sold me was the complimentary wash and vacuum that comes with the servi my vehicle and they always do a wonderful job compared to others! What really sold me was the complimentary wash and vacuum that comes with the service. I love it!! More

Excellent facility. Very personable and competent staff. Work that needed to be done was explained and performed perfectly Very personable and competent staff. Work that needed to be done was explained and performed perfectly More

Everyone at the dealership was very pleasure to work with. Tommy Hazlett was an excellent salesman. Lauren Whitcraft was a great finance person. with. Tommy Hazlett was an excellent salesman. Lauren Whitcraft was a great finance person. More

Overall a great experience. Robert V was fabulous. He was responsive to my questions and even did a virtual video walk around with the vehicle, especially since the vehicle wa Robert V was fabulous. He was responsive to my questions and even did a virtual video walk around with the vehicle, especially since the vehicle was going to be shipped. The only issue I had was the shipping process lacked communication from the hauler since they showed up to our business on a holiday weekend without notice. More

Hands down, the worst customer experience I've ever had with any business. Their dreadful communication and complete disrespect for my time has ensured I will never use this dealership ever again. My exper with any business. Their dreadful communication and complete disrespect for my time has ensured I will never use this dealership ever again. My experience was as follows: Called the dealership to let them know I was going to have my car towed there because it wouldn't start and I strongly suspected that it was a battery issue. They tell me they'll let the service department know. Three hours later I get a call from the dealership confusedly asking me why my car was there (not a big deal, but clearly foreshadowed the type of experience I was going to have). I explain the situation again and they tell me they'll look at it. Two days pass and I don't hear anything. I call them to ask what's going on. They say they're sorry and that they'll be sure to look at it in the next two days. Three days pass, I call them again, they tell me my service advisor, Martin, is out and that they'll look at it when he gets back. I ask them why they can't just test the battery, I get the run around and talk to people all over the dealership. Everyone I talk to agrees that this is ridiculous, but each person says it's someone else's responsibility to resolve it. Two days later I call them early in the morning and talk to the assistant service manager to confirm they'll be looking at my car that day. She ensures me they will. I call them that evening, no one has looked at my car and they say they will tomorrow. I call them the next morning to confirm they're looking at my car that day, because if not I'm towing it out of there. They finally look at my car and tell me it had a dead battery (if only someone had suggested that when the car was first dropped off) and that they'd recommend a TCM replacement before driving it. I ask how long it will take for a TCM replacement, they tell me it's impossible to give me an estimate. I ask if it's 3 weeks, 3 months? They stand firm and say it's impossible to give even the most general timeline. Fine, I understand supply chain stuff is crazy right now. Martin, the service advisor, gives me his personal number so I can contact him for updates. A week passes and I text him to ask whether Ford has given any estimate for shipping on my backorder part. I never hear anything back. Three days pass and I call the dealership. Everyone they connect me to goes to voicemail. I leave a message and never hear back. Two days later I walk to the dealership to figure out what's going on. I talk with Martin who continues to say no timeline estimate is possible. Repeatedly tells me that he can't get the part faster and doesn't seem to understand that I'm upset about the horrible service and communication, not the part. Tells me he'll talk to the parts director the next day and call me first thing in the morning to share what he finds out. I don't receive a call. I walk to the dealership that afternoon to get my car. When I get there Martin argues with me saying he tried to call me, but he got a woman's voicemail. They have my personal cell phone number so that doesn't make any sense and I check on the bill that they have my phone number correct and they do. Rather than admit he made a mistake he indignantly walks off and I pay for the battery replacement, take my car, and leave. I would strongly advise against ever using this dealership, but if you insist on using their services I would avoid Martin like the plague. More

Experience was good only issue was a mechanical one that wasn’t listed in the posting in regards to sunroof not being able to close. It was explained due to the year of the vehicle it was something they wou wasn’t listed in the posting in regards to sunroof not being able to close. It was explained due to the year of the vehicle it was something they wouldn’t invest in repairing didn’t make sense financially I assumed. For me that was the deciding factor in me not purchasing vehicle other than that they were great More

Jason Lenoir was excellent as my service advisor on my recent April 2022 service visit. Personable, Knowledgeable, and professional. Five stars is not enough, Keep up the great work! recent April 2022 service visit. Personable, Knowledgeable, and professional. Five stars is not enough, Keep up the great work! More

The staff at the dealership is wonderful! ! Gio and John were awesome during the process of getting me into a vehicle!! ! Gio and John were awesome during the process of getting me into a vehicle!! More

Bought a brand new $70k vehicle from them which wasn’t a bad experience. Vehicle has a mandatory recall and they are requiring I leave it with them for 5 business days to fix with no loaner. Who can do that bad experience. Vehicle has a mandatory recall and they are requiring I leave it with them for 5 business days to fix with no loaner. Who can do that? They said “feel lucky, it was recently 11 days!!” I have been a Jim Ellis customer for years and am truly disappointed. They should take some resources away from the 40 sales people that works there to hire some staff. Chamblee Ford dealer got me in next day and is allowing same day to resolve. More

Bought a used Ford Fusion. Had trouble with emissions. Needs a catalytic converter and I’m stuck with it. They are not helping mecwith this. Had trouble with emissions. Needs a catalytic converter and I’m stuck with it. They are not helping mecwith this. More