Jim Ellis Ford Sandy Springs

Friendly professional service. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. More

David Attall is an amazing service provider. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. More

I brought my Ford Expedition in for 45k mile service. Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other se Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other services but when I declined, he respected my wishes and move right along. I like that! The courtesy driver was amazing as always. He is very friendly. I’ve been coming to this location for over a year and he is always the same! Both of these guys are true assets to your company. The mechanics always donut right the first time, Thanks to them too! Lastly, I love how my car is always returned to me CLEAN!! They wash the outside and vacuum the inside and even put some air freshener. This dealership gives that old school touch that I grew up with. I drive 38 miles and skip 3 Ford Dealers just to come here. I highly recommend! More

Great service very professional helpful would recommend to friends always a great experience would go back to friends always a great experience would go back More

Quality of staffing must be an issue. This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when chan This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when changing the air filter, dirt got inside and given the sensitivity of these engines, it causes the engine to shut down, like it is out of gas. And now, it is running rough and I need to take it back. More

Tom H. Is a professipnal to work with. No hassle no pressure.. but a low key environment and willing to satisfy their customers. Finance department great s Is a professipnal to work with. No hassle no pressure.. but a low key environment and willing to satisfy their customers. Finance department great service, as well. More

Very friendly staff. Enjoyable experience. Attentive to needs. Took the time to explain concerns and work towards resolutions. Enjoyable experience. Attentive to needs. Took the time to explain concerns and work towards resolutions. More

Can't say enough about David Attal, our service advisor. He was on top of my required service and recall repair, and organized rides both ways so I didn't have to drive up, Uber back, then repeat on the pi He was on top of my required service and recall repair, and organized rides both ways so I didn't have to drive up, Uber back, then repeat on the pickup. He also knew exactly what the problem was with a bit of rust on the hood, and has set up an appointment to have that repaired next month. We have had not-so-good experiences at other Ford dealers, but really trust the folks at Jim Ellis. In fact, my wife just bought a new Hyundai from Jim Ellis Hyundai largely because of her excellent experience with that Jim Ellis Dealership. More

So I have a Safety Recall letter on my brand new 2022 Explorer ST. When I call these dealer the told me the needed to keep the car for two weeks and btw there is no loaner vehicles anymore so the expense Explorer ST. When I call these dealer the told me the needed to keep the car for two weeks and btw there is no loaner vehicles anymore so the expense of getting a rental car is 100% on the customer. Despite of my multiple friends recommending TOYOTA of Nissan for my SUV I decide to continue with FORD since this is the 3rd brand new ford I buy and the 4th I owned. However the customer service for servicing the car in this dealer is making doubt whether or not the next car will be a FORD. When I questioned today of how the dealer expects people to give up their car for 15 days or more just to change a camera I was pretty much told in a very polite way that If I did like it like that I could always go to another dealer. I am just shocked that there is no more incentive to take care of the customers, unfortunately since this dealership was bought by Jim Ellis the service has decreased considerably. More

Thank you Ezequiel, Kevin, and Eric. Beatiful showroom. Thanks for making us feel like family! Beatiful showroom. Thanks for making us feel like family! More