Jim Ellis Ford Sandy Springs

Mick was exceptional, acting more as an advisor rather than a sales person. He was smart, honest and stood by his word. It was refreshing to find an honest car sales person, than a sales person. He was smart, honest and stood by his word. It was refreshing to find an honest car sales person, More

In the fast food industry, Chic fil A is the gold standard for customer service. In fact, they have set the bar so high that customer service in almost every other industry is regularly compared to t standard for customer service. In fact, they have set the bar so high that customer service in almost every other industry is regularly compared to them. It's called "Chic fil A" service. Why am I talking about food on a car dealer website? It's because Jim Ellis Ford Sandy Springs pulled a "Chic fil A" and delivered, literally, the best customer service I've EVER experienced at car dealership! The story deserves to be told in full so that the nuance of the experience doesn't get missed, but I'll have to give the jacket blurb version for now: Purchased a 2013 Ford Explorer on a Tuesday and left it at dealership for servicing, etc. Picked up vehicle the following Friday. 4 days later, the check engine light comes on. I take the car back to the dealership fully expecting the "you bought a used car" run around. That, as you can imagine, did NOT happen. Denise, Althea and Donna, in that order, immediately began to do what was necessary to rectify the problem. Each of them, in addition to another salesman, seemed genuinely unhappy that this problem had occurred. Within the hour, my vehicle was sent to diagnostics (it was a bad catalytic converter). They put me in a loaner and fixed the vehicle without so much as hint of me coming out of my pocket. This dealership showed up big time and will ALWAYS have a customer, and an advertiser, in me. Also, I want to commend my original salesperson, Denis Esapa, for his great job in listening to me rather just focusing on making a sale. More

Everyone we dealt with was very nice and knowledgeable about their products. our salesman, V. Robert Yengibaryan, was top notch. about their products. our salesman, V. Robert Yengibaryan, was top notch. More

Great experience dealing with Denis Esapa and Lauren Pietsch. Love the Mustang GT! Highly recommend! Pietsch. Love the Mustang GT! Highly recommend! More

A wonderful car buying experience! Robert, Ariel, and John were great to work with, and got me a great deal. Thanks to everyone at Jim Ellis Ford! Robert, Ariel, and John were great to work with, and got me a great deal. Thanks to everyone at Jim Ellis Ford! More

Absolute worst experience, I have my car at the dealership for over 3 weeks now, with multiple issues with the car, and yet, they can’t figure it out. The GM was a ware of it and supposed to ca dealership for over 3 weeks now, with multiple issues with the car, and yet, they can’t figure it out. The GM was a ware of it and supposed to call me on Monday, but I discovered that he was no longer with the company. No one advised me oh his leave and no one took the issue on at this Delarship More

Tyron is amazing. Everyone here is great. This is for sure the place to be. Everyone here is great. This is for sure the place to be. More

Great folks, straight talk, no malarkey! Would highly recommend them for your car or truck needs. Would highly recommend them for your car or truck needs. More

Denis, Kevin, and John were a great team to work with. The best car-buying experience ever. Negotiated price online and flew to Atlanta to pick up the car. No suprises. Everything went smoothly and we lov The best car-buying experience ever. Negotiated price online and flew to Atlanta to pick up the car. No suprises. Everything went smoothly and we love our new car. I highly recommend Jim Ellis Ford to anyone looking for a car. More

Pick up my car for service! Wow fabulous! The staff are always helpful and frequently communicate during the time that your car is in their possession. I’m so glad that I deci Wow fabulous! The staff are always helpful and frequently communicate during the time that your car is in their possession. I’m so glad that I decided to use this Ford Dealership More