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Jim Ellis Ford Sandy Springs
Atlanta, GA
741 Reviews
Jim Ellis Ford Sandy Springs, acquired in 2021 by the Jim Ellis Automotive Group – an automotive group consisting of 21 dealerships, 17 brands a collision center and a stand-alone service center. offers new and pre-owned Ford vehicles, along with maintenance services and genuine Ford parts. As the group's inaugural dealership in Sandy Springs, the dealership has quickly acquired accolades with the 2025 Reputation.com 800 Club Award, and the 2025 Cars.com Consumer Satisfaction Award. Visit Jim Ellis Ford Sandy Springs at 7555 Roswell Road, Atlanta, GA 30350, or online at JimEllisFordSandySprings.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 741 reviews
April 14, 2024
Everything was great everyone was very nice will tell my friends about it loved it friends about it loved it More
by Daisybuchanan807
Employees Worked With
April 12, 2024
Louis Thompson This guy helped me buy a car very quickly, everyone please come see him. quickly, everyone please come see him. More
by Binh Nguyen
April 11, 2024
Louis Thompson recently assisted me with a company car purchase. Our initial discussion was over the phone due to my work travel and Louis assured me things would go smoothly and they did! Louis was extre purchase. Our initial discussion was over the phone due to my work travel and Louis assured me things would go smoothly and they did! Louis was extremely professional & even sent me video footage of the vehicle. During the pick up of the vehicle he had the vehicle cleaned and ready to go! Thanks Louis for treating me & our company with courtesy and care! More
by Gerri.Woods
April 10, 2024
Service: Awful experience. I scheduled an appointment way ahead of time. I planned it purposefully for when I wouldn't need my truck. After getting my truck, they informed me I scheduled an appointment way ahead of time. I planned it purposefully for when I wouldn't need my truck. After getting my truck, they informed me they could not service my truck for five days. What is the point of an appointment? It was warranty work, so they probably just didn't want to do it. Choose another dealership. More
by andrewalexander
Employees Worked With
Kenny Galjour
April 08, 2024
After the negative review left by my husband last week, LG reached out to let us know the car that we were interested in was available for test drive and purchase. We asked for the dealership to honor thei LG reached out to let us know the car that we were interested in was available for test drive and purchase. We asked for the dealership to honor their offer from April 1 to drive the car to us for an overnight test drive. However, once again, communication and attempts to make arrangements were left ignored. Highly unprofessional. More
by BRogers
Employees Worked With
Luis Guardado
April 06, 2024
We were lured to the location with a car on the website that was not ready to be sold. We were told they would deliver the car to our home two days later to test drive and maybe keep overnight. A week pass that was not ready to be sold. We were told they would deliver the car to our home two days later to test drive and maybe keep overnight. A week passed and no contact, no car. Even after reaching out to the representative we dealt with, crickets. Our first - and last - interaction was unprofessional and unsatisfactory. More
by drogers923817
Employees Worked With
Luis Guardado
April 06, 2024
Horatious and Jeremy treated me like family as soon as I stepped out of my car. Horatious positive energy/attitude over the phone as I called from another state was very critical in my decision making bef stepped out of my car. Horatious positive energy/attitude over the phone as I called from another state was very critical in my decision making before traveling over 4 hours to make a purchase. Thank you! More
by Aggie14
April 06, 2024
As a potential female customer, I felt discriminated against. I gave a reasonable offer for a car that’s been on the lot a while and the sales person said “when you come back to reality let me know” in against. I gave a reasonable offer for a car that’s been on the lot a while and the sales person said “when you come back to reality let me know” in front of my two year old daughter who was with me. Unacceptable behavior and I will be calling corporate over this incident. This place is not respectful to women or people with disabilities. AVOID. More
by Mind your business
Employees Worked With
April 03, 2024
Louis was incredibly kind, knowledgable, and helpful throughout the entire process! Very grateful to have worked with him. The rest of the staff was very polite and accommodating as well. Thanks again t throughout the entire process! Very grateful to have worked with him. The rest of the staff was very polite and accommodating as well. Thanks again to Louis and the rest of the Jim Ellis Ford Sandy Springs team! More
by Casey.edwards590
Employees Worked With
March 30, 2024
Louis and Denis at Jim Ellis have really helped me with my purchase. I went in looking at a used vehicle and they were able to give me a breakdown of the vehicle cost and other maintenance they made. Vehic my purchase. I went in looking at a used vehicle and they were able to give me a breakdown of the vehicle cost and other maintenance they made. Vehicle was lowest in the area and just what was needed for my mom. More
by CarforMom
