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Jim Ellis Ford Sandy Springs

Atlanta, GA

4.8
516 Reviews
Jim Ellis Ford Sandy Springs is an automotive dealership that sells new and pre-owned vehicles; and that offers vehicle maintenance services and Ford parts sales. The dealership was acquired in 2021 by the member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. It marked the first dealership in the automotive group to be located in the Sandy Springs area.
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7555 Roswell Road

Atlanta, GA

30350

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Showing 516 reviews

April 06, 2024

We were lured to the location with a car on the website that was not ready to be sold. We were told they would deliver the car to our home two days later to test drive and maybe keep overnight. A week pass More

by drogers923817
Recommend Dealer
No
Employees Worked With
Luis Guardado
Apr 09, 2024 -

Jim Ellis Ford Sandy Springs responded

We are sorry to hear about your experience at our dealership. Please contact the VP of Domestic brands at (770) 234-8149 to discuss in further detail.

April 06, 2024

As a potential female customer, I felt discriminated against. I gave a reasonable offer for a car that’s been on the lot a while and the sales person said “when you come back to reality let me know” in More

by Mind your business
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Armen Armenakian
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2024

Horatious and Jeremy treated me like family as soon as I stepped out of my car. Horatious positive energy/attitude over the phone as I called from another state was very critical in my decision making bef More

by Aggie14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Yarborough, Horatious Powell
Apr 07, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, we appreciate your feedback! Safe travels!

April 03, 2024

Louis was incredibly kind, knowledgable, and helpful throughout the entire process! Very grateful to have worked with him. The rest of the staff was very polite and accommodating as well. Thanks again t More

by Casey.edwards590
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Ford Sandy Springs! Thanks again for your business! Take care!

March 30, 2024

Louis and Denis at Jim Ellis have really helped me with my purchase. I went in looking at a used vehicle and they were able to give me a breakdown of the vehicle cost and other maintenance they made. Vehic More

by CarforMom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Esapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Mantro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Jim Ellis Ford Sandy Springs responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2024

Denis Esapa did a great job. Purchase was very smooth and easy! Jim Ellis Ford Sandy Springs is a very friendly dealership! More

by Hammboy0514
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Esapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Jim Ellis Ford Sandy Springs responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

March 28, 2024

Super helpful and efficient in the buying process, would recommend and use again! Helped walk through the whole process and got it done quick More

by Carterjohna3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thom Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Yarborough
Mar 30, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 25, 2024

I came to custom order a truck and Denis Esapa was super helpful and walked me through the entire process. More

by swinter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Denis Esapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 24, 2024

Once I figured out that I was ready to go into the market to purchase a vehicle and figuring out my specific needs. I visited 5 dealerships before I came to Jim Ellis Ford in Sandy springs. As soon as I ente More

by NykevaB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Jim Ellis Ford Sandy Springs, we value our customers and we look forward to seeing you on your next visit. Take care!

March 23, 2024

The car salesman was very friendly. He had great people skills. Was not too pushy. More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andre Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi Kyle, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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