Jim Ellis Ford Sandy Springs

Louis was prepared, helpful and knowledgeable. The dealership was clean, well stocked and priced nicely. The financing was quick and easy. Andre, the finance director, was professional, thorough a The dealership was clean, well stocked and priced nicely. The financing was quick and easy. Andre, the finance director, was professional, thorough and efficient. Mick, the sales manager, personally delivered our vehicle to the airport, which saved us a lot of time and trouble. The whole process was very smooth, and we will definitely consider coming back the next time we want to purchase something else. More

Ford is absolutely the worst. I will never buy another Ford again! Earlier this month, I took my car in for a transmission malfunction. They supposedly fixed the problem and charg I will never buy another Ford again! Earlier this month, I took my car in for a transmission malfunction. They supposedly fixed the problem and charged me $1,500. I picked it up that Wednesday, and by Friday, the car was experiencing the same issue. I had the car towed back to the shop, and 30 minutes after the tow, my Ford service agent called to inform me that my front grill shutter and oil pan were cracked. The tow company showed me how they picked up my car, clearly proving they did no damage. Ford damaged my car when they picked it up and refuses to take accountability for it. Due to their negligence and lack of responsibility, my car has been marked a total loss. If they had fixed the problem correctly the first time, I wouldn’t be in this mess. Don’t buy Ford and don’t come here. More

We had a great experience at the Jim Ellis Dealership. Louis was amazing! Very respectful and conscientious about our needs. We definitely would recommend buying from this location. Louis was amazing! Very respectful and conscientious about our needs. We definitely would recommend buying from this location. More

Outstanding sales experience with Jay Wiggins at Jim Ellis Ford. Answered all my questions and made it easy. Ellis Ford. Answered all my questions and made it easy. More

Louis was excellent to work with. Knowledgeable, worked to ensure a good outcome, and was very efficient / respectful of our time. One of the best car buying experiences we’ve had. Knowledgeable, worked to ensure a good outcome, and was very efficient / respectful of our time. One of the best car buying experiences we’ve had. Thanks Louis! More

Louis was great to deal with and helped us get the car where we needed it and solid before we drove off the lot! Thanks Louis where we needed it and solid before we drove off the lot! Thanks Louis More

Worst service experience ever! I received a letter from Ford about issues with my 2015 Ford focus and others like it having issues with the transmission mobility controller. I had I received a letter from Ford about issues with my 2015 Ford focus and others like it having issues with the transmission mobility controller. I had already had this fixed once under warranty, but got a letter that they would be extending the warranty due to the known issues. My car had been doing the same thing it did when I initially had to have it fixed in Charleston, South Carolina I went in and made an appointment with Brad to have my car serviced. After having my car for four days in which I ubered back and forth to work, they told me that there was nothing wrong with it and the shuddering that I was experiencing when shifting from 1st to 2nd gear as well as the random jumps in RPMS were “within the parameters deemed acceptable by Ford,“ I paid $255 in diagnostic fees because I did not want them to do the $6,056 worth of additional work they quoted me outside of what I brought it in for. Not even a full week later, my car broke down, and I had it towed to a third-party mechanic under my extended warranty through CarMax. Turns out the issue that caused the breakdown was what I brought it in for. I called and left a voicemail asking someone to call me back because I wanted my money back since this is something they should have fixed, but Brad was no longer in his position, so I left a voicemail with the person who took over for him. This was over a month ago and I still have not received a call back. More

Denis is the man. He was great. Got me the deal I wanted. Great Dealership He was great. Got me the deal I wanted. Great Dealership More

Louis did a great job with the car buying process and explaining all of the details. Looking forward to picking up our new car! explaining all of the details. Looking forward to picking up our new car! More

Efficient, straightforward, helpful. My questions were answered and the sales associates were all very kind. My questions were answered and the sales associates were all very kind. More