Jim Ellis Buick GMC Mall of GA - Service Center

Well, everything wasn't all good when I arrived, like my previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempes previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempestuous quickly, but they fixed all encountered problems that they could at the time and at the agreed upon price. So, being professional always helps and what I focus on and that's why they've earned my business over my regular Cadillac Dealership in Sandy Springs/Atlanta, GA. Again a Big THANKS for all that you did, thank you. Regards, ConradRG More

Very nice and everyone was very friendly the service I got was a little expensive for me got was a little expensive for me More

They need to work on customer service skills. I am sure with some education they can be great. I am sure with some education they can be great. More

Very clean and nice customer service. Did not provide an in-depth solution in what was originally wrong. Found other stuff to fix. Did not provide an in-depth solution in what was originally wrong. Found other stuff to fix. More

I dropped my vehicle off . James called and told me senator they were going to do. Did a great job keeping me informed. Very easy to work with. James called and told me senator they were going to do. Did a great job keeping me informed. Very easy to work with. More

I have never had any issues. Service center is super clean. Prompt service every time I have used this service center. Thank you Jim Ellis Service center is super clean. Prompt service every time I have used this service center. Thank you Jim Ellis More

Overall good but I did ask them to refill my wiper fluid. The associate said that is definitely included with my $130 oil change, however, it was not refilled. The associate said that is definitely included with my $130 oil change, however, it was not refilled. More

Service has been great. Service advisor, Korijo, always treats us right and is professional. We will continue to have our car maintenance at this place. Service advisor, Korijo, always treats us right and is professional. We will continue to have our car maintenance at this place. More

It took GM longer than expected to provide parts but once they did my truck was repaired in no time. Ed Barnes, my service writer, was the best I have ever had in any service department. He followed up and r they did my truck was repaired in no time. Ed Barnes, my service writer, was the best I have ever had in any service department. He followed up and reported to me on pretty much a daily basis. On a scale of 1-10 he was a 12...Ed was top shelf!!!! More

Jim Ellis GMC Mall of Georgia location is a great dealership for service and vehicle purchase! We are in our 3rd Yukon from this dealership. Their sales team, management team are all great people. H dealership for service and vehicle purchase! We are in our 3rd Yukon from this dealership. Their sales team, management team are all great people. Honest and helpful! More