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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,315 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,315 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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July 04, 2025
They greeted you with a smile and willingness to assist with your vehicle concerns. Mr. Tom Floystrop was a phenomenal Service Consultant. I appreciate his professionalism, knowledge, and support in addr with your vehicle concerns. Mr. Tom Floystrop was a phenomenal Service Consultant. I appreciate his professionalism, knowledge, and support in addressing my issues. More
by MICHELEDENNIS05
Verified CustomerEmployees Worked With
July 03, 2025
Very helpful. Very curious. Work completed when promised. Knowledgeable and makes suggestions of what is to come. Very curious. Work completed when promised. Knowledgeable and makes suggestions of what is to come. More
by LUCKY9758
July 03, 2025
All personnel was very friendly and helpful. . waiting area was very clean and they completed my work in time promised. . waiting area was very clean and they completed my work in time promised. More
by rspr777
Employees Worked With
July 01, 2025
I was in for oil change and tire rotation. Jim Ellis did good again. I will continue coming here. Jim Ellis did good again. I will continue coming here. More
by MWILL32
June 27, 2025
Every experience I’ve had at Jim Ellis Buick has been stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! More
by lyot21
June 27, 2025
Incorrect information given by the technician to the service writer and I had to pay another shop to diagnose service writer and I had to pay another shop to diagnose More
by Akcronic1
Employees Worked With
June 27, 2025
Dealership is fine. Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response when questioned whether we would be waiting. Received video in error of vehicle checked in ahead of mine within 25 minutes of arriving. Finally received video of my vehicle review an hour later, but did not get out for additional 45 minutes - total of 2-hr wait. Entirely too long. Please improve on this aspect. Otherwise actual service is good but something should be done to shorten wait time especially for waiting customers. More
by BPOWER5548
June 24, 2025
Brandon was very professional, answered all my questions. Informed of what my vehicle needed done. Informed of what my vehicle needed done. More
by mellowjoe
June 23, 2025
Ok. Are you ready for me to check out? Very frustrating to be recommended for services that are not required by the manufacturer. When questioned, Ed bec Are you ready for me to check out? Very frustrating to be recommended for services that are not required by the manufacturer. When questioned, Ed became very agitated. Further took him an additional 20 minutes to check me out after keys were delivered to his desk. The 3% merchant fee is frustrating, specifically since it's not disclosed until time of checkout. This is a direct violation of merchant rules from the card brands. More
by Tim Henson
