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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,153 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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November 12, 2024
Hi! I have used your dealership for service for a few years. This is the second vehicle but due to Ed Barnes, I am unsure if I will return. After questio I have used your dealership for service for a few years. This is the second vehicle but due to Ed Barnes, I am unsure if I will return. After questioning the price of $136.99 for service, I was told it was the price with coupon. I looked back at my old transactions and discovered I had never paid more than $106.00. I approached Ed with this and he said he would honor the $89.99 coupon. This is poor treatment of your customers. I paid $80.00 in June for the exact service. More
by Karenkeen1969
Verified CustomerEmployees Worked With
November 08, 2024
Clean, professional and nice. Everyone was awesome. Just not a fan of my Service person. Vehicle sat for over 30 min and he was no where to be found. Everyone was awesome. Just not a fan of my Service person. Vehicle sat for over 30 min and he was no where to be found. More
by Will7260
Employees Worked With
November 07, 2024
The staff was friendly and efficient. Dropped off my vehicle and they informed me of the progress of my service throughout the process via text. Dropped off my vehicle and they informed me of the progress of my service throughout the process via text. More
by cwingo
Employees Worked With
Kevin Wellborn
November 07, 2024
I have purchased 3 new vehicles from you. And you have service four of my vehicles over the years. I paid a bill over $2,500 on my most recent service and you could not even was my truck. I f And you have service four of my vehicles over the years. I paid a bill over $2,500 on my most recent service and you could not even was my truck. I feel that your service has gone down and not only because of the cash wash. Overall you service is not nearly as good as it was. I will try another dealer next time More
by almiddleton
Employees Worked With
November 07, 2024
I was very happy with the service I received. I will bring my truck back. I will bring my truck back. More
by RUSTY.KEPLEY
Employees Worked With
November 07, 2024
Great service. It was easy to drop off the vehicle and services were complete same day. It was easy to drop off the vehicle and services were complete same day. More
by gigi370zi
Employees Worked With
November 06, 2024
Staff was more. than helpful and and the sales person was a Michigan Grad. Sales manager was forthcoming and easy to work with to complete deal. than helpful and and the sales person was a Michigan Grad. Sales manager was forthcoming and easy to work with to complete deal. More
by earlmart
November 05, 2024
High quality service. Required repairs are explained thoroughly so that it’s easy to understand. Required repairs are explained thoroughly so that it’s easy to understand. More
by terriharvey12
Employees Worked With
November 02, 2024
The worst customer service experience I have ever had with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damage with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damaged another part of it during the replacement! More
by Zspahr
