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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,864 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,864 reviews

October 09, 2023

I’ve been in here 3 times to fix the same issue. I get the run around every time. I will never come back and I will never recommend anyone. You have lost all future business with me. More

by Jeremiah
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 05, 2023

Our visit and purchase went smoothly and professionally. We would highly recommend Jim Ellis Buick GMC Mall of Georgia and Harrison Henry, our sales representative, to our friends and family. More

by RJCNBC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Harrison
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Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2023

Great place to bring your car. . Service and sales department are very professional, friendly , and clean areas. More

by JONESFAMILY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

October 01, 2023

Ed is so helpful and much appreciated. I am very happy with the service he provides at this dealership. More

by echalfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 30, 2023

Sales and Service have been great. I bought a new Hummer EV that is going on 3 straight weeks of being in service to replace the battery. Wasn't diagnosed correctly the first time I br More

by ADAMSALLAZ
Recommend Dealer
No
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
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September 30, 2023

Always the best automotive experience I have ever had. Would recommend everyone go to Jim Ellis in Buford. More

by jtdowdy1
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Report | Print
September 29, 2023

Last Four times I have had service work done there have been problems with the work you have done More

by BROOKS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ropp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 28, 2023

Always nice and friendly and do a good job. I live in Monroe Georgia and will go those extra miles just to go to their dealership. More

by BARBARACOLLIER104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 27, 2023

From start to finish in the process was what they said they would do is exactly what was done. More

by fierekpeter.pf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

September 26, 2023

Great service as always. I requested a 44k service but I reviewed my invoice and it only had an ethanol treatment billed that was not requested. I would like a 44k on a work More

by Seanrg1116
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Report | Print
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We will be in touch with you soon to address your concerns with the 44k service.

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