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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,863 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,863 reviews

January 24, 2024

Should not have taken 2 hours for an oil change and to change wiper blades. More

by lang36
Recommend Dealer
Yes
Employees Worked With
James Stecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 23, 2024

They are very thorough and concise They take their time and make sure every thing is covered. More

by amberc65
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

January 21, 2024

The rep was great. Didn’t take long. Received a text when my car was finished. Couldn’t ask for better. More

by TONYCOCHRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Floys
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 21, 2024

This dealership was very friendly and welcoming. They allowed me to take my time in deciding what I wanted. More

by 22austinedwards
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 19, 2024

Excellent service , friendly knowledgeable and helpful very nice waiting room will use Jim Ellis in the future More

by daebanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa in service
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

January 18, 2024

it was very easy to work with the service guys. I had some rewards points to use, and they were very helpful in, converting it into dollars More

by GCHANGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

January 18, 2024

Was initially happy with my purchase. Disappointed to find out the engine is drinking oil, like two quarts in 1200 miles. Had no idea the later models had this known issue. I cannot in More

by arteidson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Lovette
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 18, 2024

I like this location. Very convenient to where I live. Good service provided. Would recommend to others. More

by redd1271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the guy name
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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

January 18, 2024

Had a very good experience with all of the people that I dealt with very professionally I would definitely recommend them to my friends and would definitely buy another truck from them More

by relcoelectric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Atuegwu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 18, 2024

I felt that they cared about me as a customer and my car. They kept me updated each week in the status. More

by amberc65
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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