Jim Ellis Buick GMC Mall of GA

I'm neither excited nor unhappy with the service. Came for an oil change and got it. I hate having to do a review on every encounter with a service provider. Came for an oil change and got it. I hate having to do a review on every encounter with a service provider. More

When I noticed that the 2020 Sierra AT4 I purchased from Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they st Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they still had not repaired the leak and then stated that any further repairs would not be covered under my CPO warranty even though I was still within the time and mileage coverage limits. I turned to my salesman at Jim Ellis (Richard Newton) for assistance and he immediately coordinated with James Stecker in Service to get me a service appointment. James was perfect in terms of getting me into the schedule, communicating what they discovered, and finally resolving the leaking window issue - and within my CPO warranty. He was even able to coordinate a loaner vehicle for me which was a big help considering the distance I am from the dealership. The Jim Ellis team will now be who I turn to for any future service concerns, and they'll also be the dealer I turn to when I'm ready to upgrade to a new truck. But for now, I'm going to continue enjoying this one. Thanks Richard Newton & James Stecker! More

Make you feel like family, even though my wait was long James Steker and his staff were very thorough in taking care of me and my 2021 Buick Encore GX (Vehicle). While waiting on the part for my vehicle to James Steker and his staff were very thorough in taking care of me and my 2021 Buick Encore GX (Vehicle). While waiting on the part for my vehicle to come James offered me a very nice loaner 2023 Buick Envision to drive back and forth to work! KUDO's to James Steker and The Jim Ellis Buick, GMC Staff!!! Highly recommend them if you are in the market for another automobile. More

Absolutely very great place . All the workers are hospitalble and not only that they make sure you understand every information into details before you make your purchase All the workers are hospitalble and not only that they make sure you understand every information into details before you make your purchase and one I like about this dealership. More

Tom Floystrop at Jim Ellis Buick GMC Mall of GA was very helpful and always responded quickly! helpful and always responded quickly! More

I contacted the dealer via email with interest in a incoming truck. After explaining that I was out of town and couldn't come to the dealer they took the time to help me complete the deal with never st incoming truck. After explaining that I was out of town and couldn't come to the dealer they took the time to help me complete the deal with never stepping foot in the dealer until picking g up the truck. Very easy and stress free process. More

Jim Ellis was absolutely amazing to us. We had visited several other dealership before landing here. Our experience couldn’t have been any better. They absolutely take care of your every ne We had visited several other dealership before landing here. Our experience couldn’t have been any better. They absolutely take care of your every need. We’ll continue to buy our vechicles here from now on. More

Great buying experience, Fred created a non pressure sale. Fred was knowledgeable, professional, helpful. I will recommend Jim Ellis GMC to my friends. sale. Fred was knowledgeable, professional, helpful. I will recommend Jim Ellis GMC to my friends. More

Very professional & courteous staff. Mike Hatcher did an excellent job explaining all the bells & whistle on new car. Even set up several apps for us. Mike Hatcher did an excellent job explaining all the bells & whistle on new car. Even set up several apps for us. More

Nick is the best and provided amazing service and comms along the way! Thank you. along the way! Thank you. More