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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,903 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,903 reviews

June 20, 2024

Very professional and timely, I was leaving for vacation straight from the service and got me in and out. More

by TBARKER792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

June 17, 2024

The service prices are outrageous. I got the same recommended services for half the cost. More

by NAOMI_MCRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 15, 2024

The service people courteous and professional. Goes xtra mile. Cost higher than other places I have called. Jim is outstanding. More

by JHCHILDREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

June 14, 2024

Very professional and timely in getting things completed in showing and understanding customer needs and requirements. More

by leeonardsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

June 14, 2024

My preferable dealership. Always excelente customer service. Knlolodgable of every maintenance due in my GMC Denali. Thank you. More

by rayregalado0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 14, 2024

Great customer from my service advisor James was great to deal with him every maintenance More

by rinaccruz_90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

June 14, 2024

Brandon was great. He did his job well. I have used Jim Ellis for all my vehicle needs. They are the best More

by Pat Savage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

June 13, 2024

Melissa Toole in the service department provided exceptional service. She was professional, knowledgeable, and kept me informed throughout the process. Her genuine care and attention to detail made More

by fordgt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

Great service and James was great to deal with. He always kept me updated on the progress of my truck. More

by Eddie Sun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

June 12, 2024

Had an awesome experience. Phil is great. Mike is the worst. This is my 3rd or 4th vehicle from you guys, and I will continue buying from you! Thanks for always making things r More

by milesmurphy@me.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
Jun 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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