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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,846 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,846 reviews
June 02, 2024
Great dealership. Treated me with care. Lou was the best! He was personable, treated me with kindness, showed that he cared. He was very knowledgeable and went above a Treated me with care. Lou was the best! He was personable, treated me with kindness, showed that he cared. He was very knowledgeable and went above and beyond to make sure I understood every step of the process and was satisfied. I'm definitely recommending him to my friends and family who are looking for a car. More
by Bex
June 01, 2024
This man was so considerate and called me to guild me through the overall process. He didn't pressure me and he let me make a conscience decision about my purchase. He knew the details about the car and through the overall process. He didn't pressure me and he let me make a conscience decision about my purchase. He knew the details about the car and helped my wife every step of the way. This man is an asset to your company and his professionalism is to be applauded. Whenever we buy from this location, we want him to service us. More
by SAWYERSAMUEL77
Verified CustomerJune 01, 2024
Great crew at Rick Ellis and everyone more than helpful. I will for sure be back and I love the new truck thank you! I will for sure be back and I love the new truck thank you! More
by MCHILDERSJR
May 29, 2024
Terrible customer service. Your service department messed up the steering column on my wife’s Acadia when she recently brought it in for an airbag recall, and when she brought Your service department messed up the steering column on my wife’s Acadia when she recently brought it in for an airbag recall, and when she brought it in to be fixed, the service rep gave her a hard time and tried to blame another place where they didn’t touch the steering column. Also, instead of fixing the problem that they caused, your service department supposedly did some inspection that my wife did not ask for and gave her an estimate of repairs totaling over $10,000 in an effort to gouge my wife. One of the outrageous costs was replacing the windshield wipers at well over $100 when nothing was wrong with them and we had recently replaced them. There were several other so-called repair items priced at several thousand dollars apiece on the estimate sheet that are not needed. The total cost of the recommended repairs exceeded the value of the vehicle. We’ve purchased three vehicles from your dealership in the past and likely will not be buying anymore vehicles from your dealership due to the terrible experience my wife just had. You guys should be ashamed. More
by RMCCAIN
May 29, 2024
I been having trouble with the car since I got it in 21, they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it the they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it they do something small and they said is fixed but it’s not, I’m desperate More
by HEC-SAL
Employees Worked With
May 29, 2024
As soon as my husband and I stepped out of our car we were treated like FAMILY 🥰 Mr Ben greeted us with a big smile, he was very knowledgeable and was very patience. As we checked out different cars, w were treated like FAMILY 🥰 Mr Ben greeted us with a big smile, he was very knowledgeable and was very patience. As we checked out different cars, we didn’t feel pressured. This was a very smooth transaction. Jim Ellis is definitely on another level, we are so grateful to have an extended family in Buford Ga. Thank you so much, Mr.Ben, Sami, Shelton, Ken. Sending family and friends your way 🥰 More
by kheyward16
