Jim Ellis Buick GMC Atlanta

Good overview of potential issues with truck after hitting deer. Liked the video walk through by service technician. hitting deer. Liked the video walk through by service technician. More

Second Vehicle I’ve bought from them. Great Service. Will likely do business with them in future. Great Service. Will likely do business with them in future. More

Such an easy process. Really loved being able to bring my kids with me to see the process. Everything was smooth and I didn’t feel pressured to purchase or to barter. Really loved being able to bring my kids with me to see the process. Everything was smooth and I didn’t feel pressured to purchase or to barter. More

Overpaid because so was told I would receive service records from what was done at dealership and never received. I was told the second key would be retrieved and I would be contacted. I have not been records from what was done at dealership and never received. I was told the second key would be retrieved and I would be contacted. I have not been contacted and cannot get a return call or email. The vehicle had 2 dead batteries that I replaced two days after purchase. I notified the dealer and no return call/email. I was told the floor mates would be put back in when I picked up. They were not and no one knew anything about them. The vehicle had less than 1/4 tank of gas. The headlights had a short in the electrical so I replaced them. I spent over $1,000 after the purchase just to have the vehicle in safe condition. The finance person would not give up on warranty in his office after I explicitly informed him that I use my own on the phone the prior day. More

The dealership isn’t the problem it’s just certain service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center an service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center and Jim Ellis in general a bad look. He definitely needs to be retrained on how to communicate with customers and even with workers. He has a very condescending attitude with customers and employees in the presence of customers. He has to understand what stands one service department apart from other service departments is the customer service that’s what keeps customers returning and driving miles and miles away passing other service departments to receive excellent customer service and quality work. More

Easy and quick as always. Was able to make an appointment for the next day and it was ready on time Was able to make an appointment for the next day and it was ready on time More

Most unfriendly auto dealer ever. A 12:00 lol change appointment took 2 1/2 hours. Price of 143.00 for simple GMC Yukon is unbelievable high. They did not do the 120 point inspe A 12:00 lol change appointment took 2 1/2 hours. Price of 143.00 for simple GMC Yukon is unbelievable high. They did not do the 120 point inspection as advertised. More

This was our second vehicle purchase from Jim Ellis and we cannot say enough good things! Amanda was fantastic sales rep and walked us through the entire process. Amanda delivered the vehicle to our home a we cannot say enough good things! Amanda was fantastic sales rep and walked us through the entire process. Amanda delivered the vehicle to our home and left with our trade-in. A truly great experience! The service department is also incredible to work with. We would give more stars if we could! More

Ted did a great job working on getting my Enclave in for service! The video from the master tech was awesome! I'm all set now! Thank you to all that helped me!! service! The video from the master tech was awesome! I'm all set now! Thank you to all that helped me!! More