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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.3
1,523 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,523 reviews

November 23, 2024

Dealer did exactly what they promised. No surprises. Niyah was great. She worked hard to find the right deal and I will call her first when looking for another vehicle. More

by robwilliams.pchgroup
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niyah. Five stars. She’s great to work with.
November 22, 2024

They were very professional the business was nice and clean everybody was friendly and kind I will definitely recommend my family and friends to come see y’all…. More

by joeyk62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Craft
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Great experience from start to finish! Highly recommend.. will definitely get all service on this car done at this dealership. More

by andy.litvak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!

November 19, 2024

This dealership had the vehicle I wanted in stock to the exact spec. Unfortunately from the first phone call till delivery was a nightmare. Not only were they not on top of a $100k sale they didn’t follow u More

by VNJESSD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JUAN URDANETA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (770) 676-3287 at your earliest convenience so we can work toward a resolution.

November 09, 2024

The service center was very professional and kept me informed of my problem and how to resolve it without overselling anything! It was a pleasant experience. More

by PAT.LOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Nov 12, 2024 -

Jim Ellis Buick GMC Atlanta responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

November 09, 2024

I brought my truck in for a recall and while I was there a second recall was addressed and I agreed to pay for an oil change. That second recall was related to a battery drain issue. I asked the service dep More

by MICHAEL@FIXITACEHARDWARE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan (manager) and Dwayne ivory (service desk employee)
Nov 12, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Our service director is currently looking into this situation and will be reaching out to you shortly to discuss a resolution.

November 09, 2024

Dewayne was excellent. I also had to get a new key fob a couple of days later and Richard, skip?, was awesome. Very efficient. More

by THOYNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne Ivory and Richard Jacobs.
Nov 12, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

November 06, 2024

Service technician- Dewayne Ivory kept me I formed throughout whole process and finished job ahead of schedule More

by Machb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne Ivory
Nov 08, 2024 -

Jim Ellis Buick GMC Atlanta responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

November 04, 2024

They were quick and very professional. I will be back. Thank you for getting me in quick More

by STUART22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue on his name
Nov 07, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

November 03, 2024

My experience with Stacey and his team was fantastic! We’ll definitely come back when picking out our next family car! More

by jkirkstafford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Craft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Jim Ellis Buick GMC Atlanta responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

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