Jim Coleman INFINITI

Excellent, Attentive Service Louis thoroughly explained the technician's recommendations and guided me - without pressure -- to make appropriate maintenance choices. He's able to Louis thoroughly explained the technician's recommendations and guided me - without pressure -- to make appropriate maintenance choices. He's able to convey his considerable technical knowledge in clear and understandable terms. More

Excellent, friendly and prompt service. Devin greeted me when I arrived and get me out as soon as possible. He made sure someone walked me to my car. when I arrived and get me out as soon as possible. He made sure someone walked me to my car. More

Excellent Customer Service I called because of low tire pressure and Devin took my car right away. He did a fantastic job replacing my tire, and even cleaned the car for me and I called because of low tire pressure and Devin took my car right away. He did a fantastic job replacing my tire, and even cleaned the car for me and gave me a software upgrade; he went above and beyond. Devin was friendly, fast, and I would highly recommend him and INFINITI Service! More

Quick appointment, in and out in reasonable time, personable and attentive repair serviceman (Devan). Fantastic new waiting room: Comfortable, Clean, Warm, Work Stations, Refreshments. A1 personable and attentive repair serviceman (Devan). Fantastic new waiting room: Comfortable, Clean, Warm, Work Stations, Refreshments. A1 More

The service was great from Mr. Devin Walker as all way. Always wash vehicle and walk to my vehicle went the work is done, great service. Always wash vehicle and walk to my vehicle went the work is done, great service. More

Wonderful Experience We arrived early for our appointment, but they took us in immediately. Everyone there is so very nice and helpful, and the service is great. We arrived early for our appointment, but they took us in immediately. Everyone there is so very nice and helpful, and the service is great. More

My service appointment was handled smoothly and efficiently. Mr. Hoang-Simon checked me in without delay and kept me updated on my vehicle’s progress. The waiting area was very pleasant. efficiently. Mr. Hoang-Simon checked me in without delay and kept me updated on my vehicle’s progress. The waiting area was very pleasant. More

Took a longer time than usual I must have come in to have my car serviced on the day when two technicians were out and a lot of people wanted their cars fixed. However, Ryan did hi I must have come in to have my car serviced on the day when two technicians were out and a lot of people wanted their cars fixed. However, Ryan did his best for me, and I actually only waited 2 hours for servicing that usually would have been only one hour. I chalk this up to just a bad day. More

Excellent service We received excellent and comprehensive service when we brought our car in. Ryan ensured we were kept up-to-date as to when our car would be ready fo We received excellent and comprehensive service when we brought our car in. Ryan ensured we were kept up-to-date as to when our car would be ready for pick up. Since the necessary parts had to be sent from Baltimore, Ryan offered a loaner car (which we declined as we did not need one) but were pleased that he was concerned enough to offer one. Ryan was also able to clearly explain what needed to be done to repair the car - which was important as the repairs were expensive. More

Excellent Mr. Walker is friendly, knowledgeable and provides outstanding customer service. The service done on the car is of very high-quality work. The car Mr. Walker is friendly, knowledgeable and provides outstanding customer service. The service done on the car is of very high-quality work. The car is washed before being given back to the customer. The waiting room is comfortable and when the repair takes more than a day, the dealership usually offers a loaner car. We have been using this dealership since early 2000. More