Jim Butler KIA

Everything was very professional and they stayed after close to help my family complete the purchase. close to help my family complete the purchase. More

Cheryl was extremely helpful. It was my first time buying a new care completely by myself and she made it feel so easy. She answered all of my questions and did so in a way that I It was my first time buying a new care completely by myself and she made it feel so easy. She answered all of my questions and did so in a way that I could understand as all the technicalities of cars aren't my forte. I walked away with a purchase I feel very comfortable with. More

Everytime I go it's a long wait (with appointment). I've been waiting on several parts for a year now. No one ever knows what I'm talking about. Told something new everytime no one is ever helpful in m I've been waiting on several parts for a year now. No one ever knows what I'm talking about. Told something new everytime no one is ever helpful in my opinion just a run around. I really miss my old dealer. More

Was very disappointed in my last appt. I had scheduled an oil change, tire rotation and a recall for my vehicle. I brought my vehicle in that morning and was asked if I was waiting and I s I had scheduled an oil change, tire rotation and a recall for my vehicle. I brought my vehicle in that morning and was asked if I was waiting and I said I had someone picking up so we could do shopping and confirmed before I left that it should take about 2 hours. After 3 hours I had not hear anything feom the dealership, so I called to find out the status. At which point, I was informed that they hadn't started on my vehicle yet because I didn't stay at the dealership. That it would have been unfair to make people waiting at the dealership wait for 3 hours, so they delayed my work. That to me is horrible customer service especially the attitude of the person on the phone acting like I was being unreasonable. It was also unfair to make me wait that long just because I had a way of running errands instead of sitting there. Furthermore, what is the point of an appointment time if you are not going to honor it. Then, when I did come back to wait (because after 3.5 hours it still wasn't done), I was informed that they did not do the recall because they had to order the part. This appointment was scheduled on February 29th with full knowledge that a recall needed to be taken care of. So why wasn't the part ordered ahead of time? And then that means I have to come back for another appointment woth another 2 hour wait. This is by far the worst experience I have ever had at Jim Butler and quite possibly at any dealership. More

Zachary went above to help me out but the dealership itself took a week to get me my car after I had paid for it itself took a week to get me my car after I had paid for it More

You should wait to push your survey until all the paperwork is done........I still haven't received the title and can't go to the dmv until I get it.....maybe it will come in my mail before friday??? paperwork is done........I still haven't received the title and can't go to the dmv until I get it.....maybe it will come in my mail before friday???? More

Fraqm sales, to the business office to the service deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this dealership!! More

Cheryl was very helpful in the purchase of my new sportage. She was very pleasant to work with. She listened to my wants as far as the vehicle i was looking for! Very happy with my purchase! sportage. She was very pleasant to work with. She listened to my wants as far as the vehicle i was looking for! Very happy with my purchase! More

I did not work with Keith Sutton. I didn't work with anyone in the service department. I didn't work with anyone in the service department. More

I had a great experience buying a car at Jim Butler KIA. After looking around quite a bit--and being discouraged at how (even in the year 2024!) may car salespeople don't seem to be willing to speak to a wo After looking around quite a bit--and being discouraged at how (even in the year 2024!) may car salespeople don't seem to be willing to speak to a woman--working with Jean and the whole experience at Jim Butler was straightforward, honest, and direct. Everyone absolutely fulfilled our request to be quick and avoid a lot of the back and forth that's a very frustrating part of buying a new car. They followed through on the promises made and things like vehicle delivery were seamless and convenient. I love my new KIA, and I'll definitely be back to Jim Butler and Jean next time I'm in the market for a car. More