39 Reviews
Write a Review39 Reviews of Matt Burch
June 11, 2024
The service people at Jim Butler KIA were friendly and prompt. Took less time than expected. A really good experience. prompt. Took less time than expected. A really good experience. More
Other Employees Tagged: Keith Sutton, David Dickerson, Allen Starnes , Christina Rice
June 10, 2024
I have been using Jim Butler service for the past 10 years and we have been impressed with the treatment that we have received. I wish all dealerships were as great as Jim Butler and had people like Kei years and we have been impressed with the treatment that we have received. I wish all dealerships were as great as Jim Butler and had people like Keith. No I am not Keith's father. More
Other Employees Tagged: Keith Sutton
June 10, 2024
Very clean, and got me out in great time. Also the staff was very nice and great to me Also the staff was very nice and great to me More
Other Employees Tagged: Keith Sutton, David Dickerson, Allen Starnes
May 25, 2024
Purchased vehicle and it had a problem from the start. They addressed the problem buy it took a long time. Vehicle was in their shop for 3 weeks because I believe it was a low priority item. Communicat They addressed the problem buy it took a long time. Vehicle was in their shop for 3 weeks because I believe it was a low priority item. Communication could have been better as well, I had to call a couple times of my own to get updates on the status of it, they did not call me to let me know what was going on. Fortunately I had a free rental car that helped but it seemed to take much longer than I thought it should. More
Other Employees Tagged: Keith Sutton, Jean Silverio
May 14, 2024
I would've given a 5☆, but after 4 calls I received no call back on my problem. I finally made an appointment only to be told that I could have solved my problem with out dealer help.😔 call back on my problem. I finally made an appointment only to be told that I could have solved my problem with out dealer help.😔 More
May 13, 2024
Great experience, wonderful customer service. Highly recommend the staff. Service appointments are always on time Highly recommend the staff. Service appointments are always on time More
Other Employees Tagged: Keith Sutton, David Dickerson, Allen Starnes
May 10, 2024
Didn't answer the phone or return messages. Had to physically go to the dealership to make appointments. Then when dropping cars off for appointments, only had down oil changes, nothing else di Had to physically go to the dealership to make appointments. Then when dropping cars off for appointments, only had down oil changes, nothing else discussed when appointments were made. Then told they'd need the cars longer to complete service that they promised would be done. Total disappointment. More
Other Employees Tagged: Keith Sutton, Jean Silverio, Scott Seifried, David Dickerson, Allen Starnes
May 03, 2024
By far the best service department in the business! The new service manager Allen is awesome. Thank you!! The new service manager Allen is awesome. Thank you!! More
Other Employees Tagged: Keith Sutton, David Dickerson, Allen Starnes
May 03, 2024
Love the service everytime I use them, love the environment as well. Wish I could always use them. environment as well. Wish I could always use them. More
Other Employees Tagged: Keith Sutton, Scott Seifried, David Dickerson, Mary Williams, Allen Starnes , Kristi beck
April 29, 2024
Service was wonderful thank you. Everyone was very friendly will definitely bring our car back. Everyone was very friendly will definitely bring our car back. More
Other Employees Tagged: Keith Sutton, David Dickerson, Allen Starnes