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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews
Call Service Center (636) 349-3222

4,242 Reviews of Jim Butler Chevrolet - Service Center

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July 05, 2023

Everything went well but I was disappointed to wait 90 minutes for oil change with an appointment! More

by steffybrown76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Jul 07, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our procedures weren't properly explained. Your appointment is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. We normally quote 90 minutes to 2 hours for this process. Please keep in mind that your vehicle is serviced by a GM certified technician, your tires are rotated, your fluids are topped off and a multi-point inspection is performed. We hope that you have found this information helpful, and we hope to see you soon.

July 04, 2023

Improving polarize atmosphere greetings r more genuine follow through is advancing cost is not customer friendly. More

by cayden_s1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Wondell
Report | Print
Jul 06, 2023 -

Jim Butler Chevrolet responded

Hi, thanks for taking the time to leave a review. We hope to see you soon!

July 03, 2023

Poor customer service and communication skills did not perform maintenance I needed just horrible experience all around More

by jclubb62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Wondell
Report | Print
Jul 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our records indicate that you did not request maintenance. You came in to have your transmission fluid levels checked because it's slipping when you're driving. We found your fluid levels to be full, so a full diagnostic service is required; you declined service. If you wish to further discuss your experience, please reach out to our Service Manager, Zach at zhunter@jimbutlerautogroup.com.

July 03, 2023

We couldn't be happier with our experience at Jim Butler. I let our salesman Ian Jackson know the type of car we were looking for and our price range, and he immediately got to work finding the perfect car More

by jean.wever
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 03, 2023

Appt 10:45 am. Was told a couple of hours. Car was ready at 3:30pm. More

by daleandnancy2
Recommend Dealer
No
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. We hope that our efforts to improve are evident in future visits.

July 02, 2023

Able to get immediate service and transportation home. Have used Butler for many years, Thanks More

by gmkenkraus
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Gene Wondell
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Jul 05, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

July 01, 2023

Love the shuttle service! Got to do some shopping while I waited for my car to get done being serviced. Kayla and Zach were great! Super helpful, informative, and friendly. More

by Michaela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach and Kayla
Report | Print
Jul 05, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

June 30, 2023

It was quicker than expected. They answered my questions. They were all courteous. In the future I may buy another car from Jim Butler. About 6 or 7 years. More

by BOBTHRENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Jul 05, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

June 30, 2023

Excellent service at the door. Nice waiting room with large tv. Service was done quickly. I have one pet peeve though. When I return to my vehicle, it is not my job to remove More

by porkchop0890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Jul 05, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We have gone back and forth regarding this matter. Some of our customers appreciate the fact that we go the extra mile to help protect them and their vehicle from foreign germs. I will be sure to speak with the service managers about your feedback. We look forward to your next visit! Take care!

June 29, 2023

my experience was great getting a decent appointment date and time could have been a little better though More

by glenn.holmes80
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Thornton, Jr., Gene Wondell
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Jul 03, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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