Jim Butler Chevrolet - Service Center

Everything was a great experience. I would highly recommend it to anybody who is also looking for a new vehicle. I would highly recommend it to anybody who is also looking for a new vehicle. More

I almost forgot. .. how great it is to do business with a company whose employees show they truly care about their customers and thus their company's reputation. Our .. how great it is to do business with a company whose employees show they truly care about their customers and thus their company's reputation. Our service work was done expertly and well within the promised time frame. Kayla in service was fantastic! As well as the concierge service! We will certainly continue to be a Jim Butler customer More

Took 1-1/2 weeks when scheduling the appointment to drop off my vehicle, and another week before it was looked at by a technician. After Kim told me that the technician could not duplicate the problem I wen off my vehicle, and another week before it was looked at by a technician. After Kim told me that the technician could not duplicate the problem I went to pick up the vehicle and when the porter brought the vehicle to me I got in and was able to duplicate the problem before I left their lot. I took video of the windshield completely fogging up and sent to Kim while she was passing it along to the service manager and the technician. Since the video it has been over two weeks and have not heard anything from anyone. Don't expect to hear anything from anyone either. This entire experience has felt like a huge runaround and complete waste of our time. We will never recommend or ever take our vehicle back for any type of service again. I am sending this complaint to GM because the issue with the vehicle can be very dangerous while driving. 2021 Silverado 1500 windshield fogging up W/O the defrost or AC running. More

Everyone was very friendly and helpful. We have the upmost confidence in the Jim Butler staff. We have the upmost confidence in the Jim Butler staff. More

Excellent, friendly, hardworking and knowledgeable. The service overall was extremely professional and I am happy. The service overall was extremely professional and I am happy. More

Worked hard to make sure that I ended up in the vehicle I really wanted. really wanted. More

Great dealership ,just wish GM would get moving on getting the chips for my truck that is over a year old and it is still missing parts that were promised to be in 4 months ago !!! getting the chips for my truck that is over a year old and it is still missing parts that were promised to be in 4 months ago !!! More

No problems. Everyone was very polite and courteous. The work was done in a timely manner. Everyone was very polite and courteous. The work was done in a timely manner. More

Went well and quickly . Only two minor issues kept it from top rating . Needed a quote , painting was left off and had to be handwritten in effecting the legitimacy of quote Only two minor issues kept it from top rating . Needed a quote , painting was left off and had to be handwritten in effecting the legitimacy of quote. Second asked to have in cabin filter changed, not clear on paperwork if it was even done. More

I ended up with a scratch on the drivers door that you couldn’t miss about three weeks ago I talked to a few different people and nobody has gotten back to me on what will be done couldn’t miss about three weeks ago I talked to a few different people and nobody has gotten back to me on what will be done More