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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,006 Reviews

4,006 Reviews of Jim Butler Chevrolet - Service Center

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August 19, 2024

Great service from everyone especially our salesman, Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! More

by PGARRI8086
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

August 19, 2024

Always great service never disappointed. I was glad to be able to use my reward points on this last service. More

by m.blosser
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2024

So helpful to us when our car broke down on a cross country trip. Personnel went above expectations. More

by HCCABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond, Alyssa Miller
Aug 17, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We hope you have a safe trip!

August 15, 2024

I only went to Jim butler to get an oil change. They were very fast and really nice. More

by Lacy_mangosing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

August 15, 2024

Mr car was under warranty when they made my appointment, it was 4 days out of warranty when they got it in. I was expected to pay! I won't go to this dealer again More

by sherrymartin1960
Recommend Dealer
No
Employees Worked With
I don't know
Aug 17, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that this happened during your experience. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.

August 14, 2024

We took my daughters car in for a tune up and was charged 1400 before they car was even checked by a mechanic. Fast forward right after picking it up a check engine light came on that originally wasn’t on, I More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Aug 16, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 14, 2024

Service is always good. When I get my car back it always has oil inside. Super annoying and hard to clean off. More

by Jourdenethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 13, 2024

Truck I purchased is still not repaired have to bring it back again, a you believe it ? More

by brothersdan14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 12, 2024

Service advisor had obviously been trained to tell customers that all cars must follow the severe maintenance schedule. Tried to tell me all the stuff I needed, none of which is in the published main More

by paulkirchhofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Aug 16, 2024 -

Jim Butler Chevrolet responded

Hi, thank you for taking the time to leave us your honest feedback. It is disappointing for us to hear that your experience was anything less than great. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

August 12, 2024

The dealer service was very accommodating; they picked up car, serviced it and returned.. FANTASTIC More

by ROSANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We have text and emailed with Dorothy
Aug 16, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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