Jim Butler Chevrolet - Service Center

Recent service was annual (for old truck) and 2 state inspections for an old car and the old truck. Service was fine. Service Advisor Kim Hausmann is very thorough. Dealership needs to improve the on- inspections for an old car and the old truck. Service was fine. Service Advisor Kim Hausmann is very thorough. Dealership needs to improve the on-line appointment procedure however. More

After taking vehicle back 3 times they finally got it fixed.However, they wanted to charge us an additional amount for the original problem. I will never go back to this dealership. fixed.However, they wanted to charge us an additional amount for the original problem. I will never go back to this dealership. More

I had to bring my brand new equinox back because it had a bad paint job. They had it for two weeks. I just got it back and it is dirty inside and outside, I guess from being in the body shop and having wor bad paint job. They had it for two weeks. I just got it back and it is dirty inside and outside, I guess from being in the body shop and having work done to fix the paint. It is so dirty that I can’t tell if the paint is fixed or not. Why do they keep giving me my car dirty? It did not come in dirty! I’m not happy at all… More

Bryan was great and so was Bob my finance manager . Thanks for the help guys. Thanks for the help guys. More

The service department is like a well oiled machine. It has been very efficient every time I’ve been in. It has been very efficient every time I’ve been in. More

the staff was very helpfull and the salesman was great to work with and had a good inventoy work with and had a good inventoy More

They did a good job with my oil change and tire rotation however I had an appointment for 4:30pm, and I was 30 minutes early and it was not pulled in until after 5pm. however I had an appointment for 4:30pm, and I was 30 minutes early and it was not pulled in until after 5pm. More

Very excellent service and willing to keep me updated at all times. Friendly and courteous staff all times. Friendly and courteous staff More

One for three on being called back by my advisor when he said he was going to. At one point, I was being sent away with a large quote and probably a diagnostic fee before asking about a service bulletin I l said he was going to. At one point, I was being sent away with a large quote and probably a diagnostic fee before asking about a service bulletin I located through GM. I was curious about the issue after my service rep stated how common the issue was with my vehicle. Glad I did my research before picking up the vehicle and paying for the fix out of pocket. Lack of communication and diligence from our advisor resulted in the vehicle being at their location for 11 calendar days for an issue covered by GM. The is second vehicle we've taken to this dealership for a GM-covered issue and was a great reminder to drive further to another dealership. More