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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,230 Reviews

4,230 Reviews of Jim Butler Chevrolet - Service Center

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February 29, 2024

Installed my old Valve stems in my new tires on two of the 4 they Did not order the new hubcap I requested. Went back to have one tire fixed with the old Valve stem because it was leaking But they would n More

by danehud
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Hausmann
Mar 08, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize if your experience did not live up to your expectations. We normally do not replace valve stems unless they are broken off, leaking badly, or pointed out. Our records indicate that you ordered a wheel but did not order a hubcap. If you wish to replace your hubcap, please reach out to our parts department.

February 29, 2024

Kept me informed with the work being done and what needed to be done. He is very knowledgeable about cars and the service JB could provide More

by kileyt
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Mar 08, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 28, 2024

I had to reach out more than the dealership did to find out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue More

by urban1026
Recommend Dealer
Yes
Employees Worked With
Wyatt
Mar 02, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us this feedback. I will be sure to speak with the servie manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

February 28, 2024

I went 7 days without getting an update about the repairs to my vehicle. Had to call 3 times and speak to the service manager just to find out that vehicle had been ready for 2 days. Horrible customer servic More

by dnljns044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt
Mar 02, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

February 28, 2024

Service adviser answered all my questions. And my concerns to my satisfaction Is very courteous and professional More

by sg4252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We do hope we can be of assistance in the future. Take care!

February 27, 2024

I have worked with Kim for 15 years? Long time. The combination of her patience, personality, and traffic directing has made my service experience with Butler even more exceptional. Y More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

February 26, 2024

Tony was great to work with. I contacted him about a vehicle I was interested in, he was able to get it on the lot quickly—no pressure on the sale, quick and easy negotiation. B More

by ANDREWJHALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons
Feb 29, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

February 26, 2024

All the service employees were efficient, knowledgeable and very professional. Great experience in getting my emissions tested. More

by nancystirmlinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Feb 29, 2024 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 26, 2024

Jim Butler Chevrolet has been "my car company" since 1992. ... I come back here for the superior service. (Thank you Kim Hausmann!.) More

by cmhulett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 26, 2024

I was very pleased with my entire service even with the help of using my gm points. Thank you! More

by dfietsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Feb 29, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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