Jim Butler Chevrolet - Service Center

Brought my car in for retro work for computer chips that weren’t available when I purchased the Tahoe. Kayla took care of me and got my car back way sooner than originally expected. She is always so amazing weren’t available when I purchased the Tahoe. Kayla took care of me and got my car back way sooner than originally expected. She is always so amazing to work with. More

Dropped car off and had it back next day. The price of the overall work is high. The price of the overall work is high. More

The reason I brought truck in was not fixed. Was told they couldn’t duplicate it and it is normal. Immediately after getting in my truck to go home it was happening again. It did not make thi Was told they couldn’t duplicate it and it is normal. Immediately after getting in my truck to go home it was happening again. It did not make this. Jose when I bought it More

A great experience from beginning till end. I will definitely be back again for sure! I will definitely be back again for sure! More

Service is terrible & dishonest I will forever tell anyone I know never to buy a car from jim Butler. Bommarito is so much better with more honest & good people working there anyone I know never to buy a car from jim Butler. Bommarito is so much better with more honest & good people working there More

(This is the 2nd time I have had to write this today). ..I made an appointment last week for ac. Set up a rental vehicle. This is the 2nd time I have had to have the ac repaired in 2 years and the car is ..I made an appointment last week for ac. Set up a rental vehicle. This is the 2nd time I have had to have the ac repaired in 2 years and the car is a 2020 (not very good odds). It takes no less than 3-4 days just for evaluation, and making an appt is just to put you in line for service. I went ahead and set everything up, but received a phone call yesterday that there weren't any rentals. I told her to cancel appt. She wanted to have me transfer to reschedule. I told her no...I have to make my appts based on my schedule which a month is released at once. In addition, it was going to cost me at least 300.00 just for the rental, which I understand the extended warranty can choose to pay or not. I was willing to deal with it. What makes that even more frustrating is that it may or may not be fixed...just an eval, not even a repair. I have a job, I can't leave my vehicle for days at a time. At this point, as the weather is changing, I'm not going to worry about the ac, however with this being a repeat situation, I may not even get it fixed. The timing for rental return and car pick up is not conducive, however, in order to make it work since I get off at 5, is leave early from my job, which makes a problem because its a black mark on my record. More

All good! ! Dropped off for transmission service and tire rotation. No issues and everyone was friendly. ! Dropped off for transmission service and tire rotation. No issues and everyone was friendly. More

Matt Vallee has been a great help before and after leasing my 2024 Trax. He went the extra mile to communicate with me all updates while the vehicle was en route to the dealership. leasing my 2024 Trax. He went the extra mile to communicate with me all updates while the vehicle was en route to the dealership. More

Extremely long check in process. Was there over an hour, even though I had an appointment. If you have an appointment they may not look at the car for 3-5 days I was told. Been there Was there over an hour, even though I had an appointment. If you have an appointment they may not look at the car for 3-5 days I was told. Been there for a few days and still no update. Not a customer friendly process. More

Kim the dealer agent did a great job on getting my 2019 GMC Acadia serviced and taken care of properly. GMC Acadia serviced and taken care of properly. More