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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,010 Reviews
Call Service Center (636) 349-3222

4,011 Reviews of Jim Butler Chevrolet - Service Center

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November 01, 2023

I have been coming since I bought the car at J. Butler. Very happy with service and always helpful and courteous. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim is probably why I come but Bill who works with her great too
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Nov 03, 2023 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 31, 2023

Everyone was friendly and very courteous. Service was great overall. I even got a loaner car while my truck was in the shop. More

by bowhunter1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gregory , Gene Wondell
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Nov 02, 2023 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

October 31, 2023

We were not ready to buy that day until we met Blake Welch. He made the process extremely professional and enjoyable. If it wasn’t for his effort I might have a Mazda in my garage. I’m m very satisfied More

by anchorselect
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 30, 2023

The work they did was okay. I didn’t care for all of the attempted up sells. I was there because I was visiting my daughter and noticed I needed an oil change. I didn’t want More

by jtlash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Nov 02, 2023 -

Jim Butler Chevrolet responded

Thank you for letting us know about your recent visit with us. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Nov 02, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

October 30, 2023

Thank you to Jim Butler and Kim for usual great service. Thank you also for catching an out of alignment problem that I was unaware of. More

by rwwmlw5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2023

Rep should know if vehicle is under warranty for rental at time of drop off More

by balv12162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Nov 01, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our service advisors have no way of knowing what is covered under your warranty until we have it diagnosed and have submitted a claim. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

October 27, 2023

Great service department. Always explain what is needed to be done on our car. I highly recommend this service department. More

by m.blosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 27, 2023

Work and service writer good. Didn’t start on job when scheduled had job for a week on easy job. More

by WISE.CLAYTON55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill ?
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Nov 01, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our process wasn't properly explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. Our journeyman technicians are approximately 3 days out from check in. We hope that you have found this information to be helpful in your future visits.

October 25, 2023

poor communication from service team, overall a very poor experience, i will never take my vehicle here again More

by wjlvm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zach hunter
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Oct 27, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. We hate to hear that we lost your business. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

October 24, 2023

Great customer service and very good communication while vehicle in shop. Appreciated their rebate I was unaware of More

by sasteinlage
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

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