Jim Butler Chevrolet - Service Center

We dropped off our Chevy on Tuesday Nov 21st before Thanksgiving to be serviced due to an electrical issue on the dash. We were advised upon dropping the car off that we would have the car back by the Thanksgiving to be serviced due to an electrical issue on the dash. We were advised upon dropping the car off that we would have the car back by the middle of the following week. However, a full week passed and still zero feedback from the service department or any resolution on the car (we left messages for both our advisor and the service manager during this time). The week that proceeded that, December 4th, we still did not have any updates nor resolution. Therefore we called the rental department to get a car until our Chevy was fixed. This alone seemed to be too much to ask despite our car having not being fixed for 2 weeks. Ultimately we got a rental car, but informed it was needed back 3 days later. Upon returning the car, we still did not have any firm date on when it would be fixed. The car was completely late on Friday December 8th after nearly 3 weeks in the shop. Throughout this whole process, we received little to no communication from the service department and was never informed of any delays. This will be the last time we use Jim Butler in Fenton for service or purchasing of a new vehicle. Completely below acceptable standards…stay away. More

Excellent service in and out and excellent customer service wait time was not to long service wait time was not to long More

Great dealership. Provides the best service whenever I need. Thanks to thme for being there. Provides the best service whenever I need. Thanks to thme for being there. More

This was the worst car buying experience EVER! ! I would never recommend this place to anyone ! I would never recommend this place to anyone More

I love the attention and customer service that is given by the staff. I appreciate the business. by the staff. I appreciate the business. More

The salesman Bryan Lagunas found me exactly what I was looking for and so friendly and helpful. The store manager Tim Rhame was also very nice and appreciative of my business. looking for and so friendly and helpful. The store manager Tim Rhame was also very nice and appreciative of my business. More

On Monday, Nov 20th, I scheduled a service appointment for Monday, Nov 27th at 1:30pm to have my truck serviced because it would only start on occasion. I dropped it off on Monday, Nov 27th a hour early for Monday, Nov 27th at 1:30pm to have my truck serviced because it would only start on occasion. I dropped it off on Monday, Nov 27th a hour early after my scheduled appointment time to drop my truck off. When I had dropped it off, the employee who checked me in (did not get her name) advised me that they were 24-48 hours behind schedule for service. I was upset at this, however, I wanted to get my truck repaired as soon as possible. After I had gone over with the technician with starting issues, the service advisor informed me that they were 48-72 hours behind schedule. I was more upset at this after I was just informed that it was 24-48 hours. Nonetheless, I had to accept this as I simply wanted my truck repaired. I was given a cost of $190.00 to do a full diagnostic on it to determine the cause of the problem and why my truck would not start. Thought this price was extremely excessive, however, wanted to get this repaired done. On Tuesday, Nov 28th, I called my service advisor for follow up and was informed that my truck had not been looked and was reminded that I was informed that they were 48-72 hours behind schedule. I did not hear back from my service advisor either on Wednesday, Nov 29th nor on Thursday, Nov 30th for follow up and with a status update. As any customer would, I would expect a follow up call with a status update or a new scheduled service date in Wednesday, Nov 29th and/or Thursday, Nov 30th, however, that never happened. I received a notification on my phone that my vehicle was moved from the location it had been at. After not hearing from Jim Butler after then, I took a Uber to Jim Butler to pick up my vehicle fixed or not. After arriving, I was pointed to the direction of the cashier. I gave her my name and told her I was there to pick up my truck. She had informed me that she could not find the paperwork for my vehicle. After several minutes of waiting, she advised me that I needed to talk to a service advisor. I spoke with Wyatt, who was very detailed at what the technician completed as far as determining the cause of my truck not starting. It seemed that everything checked out fine with the battery, the connections, the alternator, however, was noted that I had installed a dash cam which was on while the truck was off and could possibly be the source of not it not starting. My truck has been serviced by Jim Butler every time since I bought it from Jim Butler in September 2, 2021. This vehicle has not started on occasion well before the dash came was installed this past June and has been well documented. It is not likely that the source is caused by the dash cam. When I informed Wyatt of this, however, he indicated that he could not determine anything else that it could be. I still had to pay the $190.00. I am struggling to understand why I was charged $190.00 to run a diagnostic check to determine a cause why my vehicle was not starting, why it can’t be determine unless it happens there on site, why I was provided a scheduled service appointment for Monday, Nov 27th at 1:30pm when my truck was not looked at until Friday, Dec 1st in the am, and why I was never called to inform me of any status updates, service follow ups, or simply to let me know my truck was ready for pick up. This is simple customer service which is something that Jim Butler should stand behind. I have been a loyal customer to Jim Butler after the purchase of my truck with servicing it there since purchasing it 2 years ago, however, after this most recent visit and the service received, I would be reluctant to return nor refer anyone to them. More

I was very pleased with the salesman Aaron they went out of his way to stay in contact with me through the purchase of the truck. I will definitely come back and see him if I need another vehicle of his way to stay in contact with me through the purchase of the truck. I will definitely come back and see him if I need another vehicle More

Jay was and the entire Jim Butler team were great to work it. Professional, and polite from the first phone call to delivery. it. Professional, and polite from the first phone call to delivery. More

I had bought a $77,000 zr2 from Jim Butler on 7/31/23. When I completed my GM survey I mentioned the 50 chips in the front of my new truck (only had 1000 miles on the truck). GM said they would fix it and When I completed my GM survey I mentioned the 50 chips in the front of my new truck (only had 1000 miles on the truck). GM said they would fix it and set up my rental and service date through Jim Butler. On 11/27 1 dropped off my truck. The service advisor verified with the service manager the work to be completed. The next day the service advisor called and asked if I could forward the email from GM. I forwarded the email within an hour. Day 2 the service advisor said they are having difficulty getting the work approved. I followed up with GM corporate and they assured that it was approved. Day 3 I was told that they would not approve the work. I spoke with GM 4 time over this three days. They said that they have not ever seen a dealership not complete work they have approved. I picked my truck up on day three. When I picked up my truck they held it hostage until I paid the $210 rental cost on the rental GM setup. The service manager was one of the most unprofessional people I have ever dealt with. Avoid using Jim Butler for your service work. They are dishonest and very unprofessional. More