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4,155 Reviews of Jim Butler Chevrolet - Service Center
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July 18, 2018
Very satisfied From start to finish the service department took very good care of me and they was very plural on what they was doing. I would highly recommend them t From start to finish the service department took very good care of me and they was very plural on what they was doing. I would highly recommend them to all my friends. More
by foxman1_us
Verified CustomerEmployees Worked With
Tyler Sparks
July 18, 2018
Make an appointment to wait 2days No problem with the work or the staff. I don’t understand the procedure of making a appointment to tell me it will be 2-3 days before they will even l No problem with the work or the staff. I don’t understand the procedure of making a appointment to tell me it will be 2-3 days before they will even look at it? At least have the appointment closer to the day it would be worked on. More
by genek52
Employees Worked With
Did not work any of these people
July 18, 2018
Jim Butler treats you like family I recently purchased my first new car from Jim Butler Chevrolet at the beginning of the year. Every time I go back to the dearlership for my service I recently purchased my first new car from Jim Butler Chevrolet at the beginning of the year. Every time I go back to the dearlership for my service appointments I am greeted by smiling faces and a welcoming environment. I feel like everyone that works there truly loves their job and providing great customer service. Recently my 2018 Cruze had a factory recall and from the time I was notified of the needed corrective action, to the time the service was performed, was less than a month! I’d recommend buying a car from Jim Butler as it has been a great experience from the start - they took the worry out of the whole experience and continue to be outstanding every time I return. More
by sarahmcrites
July 18, 2018
Oil change and tire rotation They do a great job on oil changes and tire rotations. They really inspect your vehicle for any other issues. Count on a 90 minute wait. They do a great job on oil changes and tire rotations. They really inspect your vehicle for any other issues. Count on a 90 minute wait. More
by morrisdo
March 20, 2018
Awful service Went in for a regular oil change and tire rotation in January. 1500 miles later I start getting a check engine light for my VVT solenoids. Go in to ch Went in for a regular oil change and tire rotation in January. 1500 miles later I start getting a check engine light for my VVT solenoids. Go in to check my solenoids and find an absolutely filthy and broken down filter and filthy oil. There’s absolutely no way my oil or filter was changed, and dirty oil can be a main cause of these solenoids breaking down. So not only did I have to change my own oil, I had to replace two solenoids as well. I let Jim Butler know and they said they would talk to the service manager and would call me back as early as possible and I haven’t heard from them in months. Absolutely terrible service, I would check your any of the service done when you get home. More
by AlexH2016
Employees Worked With
NA
March 17, 2018
Don’t believe their “quotes” before or after arrival. Window wouldn’t work so I took off the door panel and found the window regulator clip was broken. No one sells just the regulator clip ($10 max) and I Window wouldn’t work so I took off the door panel and found the window regulator clip was broken. No one sells just the regulator clip ($10 max) and I was told you had to buy the whole regulator for $100.00. I got a quote from their service website and scheduled my service appointment. Wow - that was easy, right? WRONG! I called parts to make sure the cost was right. Got to the dealership for service and was told the quote didn’t look right. With the door panel already off, they were going to charge the full labor cost to take it off. THEN they told me the part was $183.00 (not the $100 I got when I called the previous day). “We’ll work with you on the cost a little bit” I was told. Car’s finished. Total cost was still $100 more than I was told it would be when I got there ($130 more than their prior to arrival quote) AND they didn’t put the door panel back on so they could “save you the labor cost”. Never again... More
by ChevyGirl
Employees Worked With
Service and Parts
March 01, 2018
Quick and Easy Oil Change The service at Jim Butler Chevrolet was easy quick and efficient. Kim was very helpful during my visit, went in for an oils change and was shown just The service at Jim Butler Chevrolet was easy quick and efficient. Kim was very helpful during my visit, went in for an oils change and was shown just exactly what needed to be fixed while I was there. They gave me an affordable price and excellent service. More
by KodeyW
Employees Worked With
Kim
March 01, 2018
Oil change I was in and out in no time at all. Mike was my service advisor. He was wonderful. I recommend everything about this service department. I was in and out in no time at all. Mike was my service advisor. He was wonderful. I recommend everything about this service department. More
by Robin Hendricks
Employees Worked With
Mike and George
February 27, 2018
Fixed my tire I took my truck to Jim Butler Chevrolet because my tire kept going flat. Kim and George diagnosed the problem really quick. A nail was stuck on my sid I took my truck to Jim Butler Chevrolet because my tire kept going flat. Kim and George diagnosed the problem really quick. A nail was stuck on my sidewall. They put a new tire on and I was out in less than an hour. Thank you for being so courteous and professional. It put me at ease. More
by Steelergirl
Employees Worked With
Kim and George
February 27, 2018
Overall experience The service department was excellent. They got me in and out fast. George answered all my questions. Kim was my service advisor. I was in for my Soni The service department was excellent. They got me in and out fast. George answered all my questions. Kim was my service advisor. I was in for my Sonic. More
by Clean
Employees Worked With
Kim and George
