Jim Butler Chevrolet - Service Center

I was not 100% pleased with the service received. We bought my 2020 Volvo from your dealership in October and by December the car was having problems, which we understood. The car had to be sent to We bought my 2020 Volvo from your dealership in October and by December the car was having problems, which we understood. The car had to be sent to a Volvo dealership (which again, we understood) but once it was sent to Volvo, we didn't get much support from Jim Butler. The first issue was that we couldn't get approved for a rental car. We eventually got approved for one but only for 10 days and it wasn't going to be for a car of the same value as my volvo, which has never been the case at any other dealership I've worked with. We ended up being without a car for close to 2 months with no communication from anyone. We tried calling Volvo and they wouldn't call us back and Jim Butler essentially washed their hands of it. I understand you can't work on Volvo's but you all took the money when we bought it so it is ultimately your responsibility. It was very frustrating to pay 2 car payments and 2 insurance payments on a car we couldn't even drive. If you all cannot handle foreign automobiles you shouldn't take the responsibility of selling it. On top of that, we found out the salesperson we worked with just a couple months prior was no longer with the company. That salesperson was working on trying to get us another key fob and also my parent's referral fee b/c they referred us to you and we were told they would be receiving $250.00. Neither of those things have happened and now we are being told that your dealership can't actually help us with getting another key fob. Now I have to make a claim with our warrantee for another fob, which seems wrong. We were promised up front that you all were not like other dealerships because we have had not so good experiences in the past, but unfortunately, your service has not yet lived up to that promise. Please note that I never talked to anyone specific, but I am being told that I MUST provide a rating for an employee. The information I provided on the rating is not accurate. More

I always go out of my way to come to this location because the customer service is always great and they always find the root of the problem that my car has. because the customer service is always great and they always find the root of the problem that my car has. More

Thorough diagnosis and fixed all the issues with the car. Excellent follow up. Fixed my car after another dealership did not. Excellent follow up. Fixed my car after another dealership did not. More

xxxxtiest experience ever paid 380$ for truck to leave worse shape then when I brought it there! worse shape then when I brought it there! More

Friendly, professional, and very concerned for our needs. Made sure we were kept informed and accommodating. Made sure we were kept informed and accommodating. More

Dropped off the night before done by 8 next morning. Great Communication. Kim Hausman was great... Great Communication. Kim Hausman was great... More

Mike at Jim butler was amazing. He was professional and worked swiftly to getting into a vehicle I appreciated and can depend on. He was professional and worked swiftly to getting into a vehicle I appreciated and can depend on. More

Everyone was friendly and welcoming. Explained everything to me through the entire process. Superb customer service! Explained everything to me through the entire process. Superb customer service! More

They were very friendly. The waiting area is very nice. I miss the waiting area donuts :) The waiting area is very nice. I miss the waiting area donuts :) More

Jacob was excellent with making sure I left with the vehicle I was satisfied that with and the parts staff we’re extra extraordinarily vigilant about getting the all weather floor mats I ordered. vehicle I was satisfied that with and the parts staff we’re extra extraordinarily vigilant about getting the all weather floor mats I ordered. More