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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,230 Reviews
Call Service Center (636) 349-3222

4,230 Reviews of Jim Butler Chevrolet - Service Center

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May 15, 2024

Some of what I was told was true and some of what I was told was not true More

by victorialree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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May 17, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. If you are not confident in the answers provided during your experience, please reach out to our service manager directly at 314-274-1687. He will be happy to provide you with clarity.

May 15, 2024

When I picked up my vehicle, there was grease on multiple spots in the drivers seat. The service person (Walt) put plastic on it and said to come back on Monday to have it cleaned. So he wanted me to drive m More

by clnick
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walt
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May 17, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your honest feedback. I will be sure to share this review with our service management. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.

May 15, 2024

Professional, no pressure welcoming atmosphere. Staff attentive my sales guy Tony was a rockstar and Tara made my experience a 5 star More

by elarial77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 14, 2024

Dan and Tim are the best car guys in town to deal with. Bravo JimButler Auto and staff More

by ROBERTOSSTL
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dann Mann
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May 16, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 14, 2024

Great experience was done. In on time. Very good service. Enjoyed my experience. All the people were friendly. Enhanced smiles on their faces. More

by casekim79
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mancuso
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May 15, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 14, 2024

Communication for appointments is not good. Al lot of my time wasted for a simple repair. More

by rccontracting
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

May 14, 2024

They did the work in the time stated. They were easy to deal with and it was a positive experience. More

by DEBFEN2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

May 13, 2024

$190 to tell me what I already knew. Then try to sell me a bunch of parts I don’t need. Another $2200 total. Ridiculous! More

by tim@highridgeheating.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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May 15, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave this feedback. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.

May 13, 2024

Well it was done with in a hour this time I guess it just my truck that takes so long More

by roy.clark1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Jim Butler Chevrolet responded

Hi, thanks for taking the time to leave a review. If you have any further questions, please give us a call. We're always happy to help!

May 13, 2024

Car not seen for 3 days till after appointment. Issue not corrected. Waste of time. More

by mocha_stl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations and we did not properly manage that. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician, which in your case is a journeyman tech. Currently our journeyman techs are 72 hours out from drop off. We hope that you have found this information to be informative. If you wish to have us look further into your concern that has yet to be resolved, or if you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

May 15, 2024 -

mocha_stl responded

So, next time you come to my restaurant with a 6:00 pm reservation for Saturday, I won't actually seat you till Monday because your reservation was only with the host not for dinner. That makes about a much sense as your excuse.

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