Jim Butler Chevrolet - Service Center

Fast service . Friendly service associates who answered questions regarding my service on 2018 GMC Sierra! Thanks Friendly service associates who answered questions regarding my service on 2018 GMC Sierra! Thanks More

I will never take my car to them again and would not refer them to anyway. Took my vehicle to them to fix and spent 4k with them to get my car back worse then when I brought it to them. They tried to sa refer them to anyway. Took my vehicle to them to fix and spent 4k with them to get my car back worse then when I brought it to them. They tried to say that I would have to spend another 4k to fix even more stuff. They kept trying to tell me that one of the problems was because a large ticket item needed replaced, but when I took it back magical it was something totally different that was causing the issue. The brand new brakes they put on, have done nothing but grind metal on metal since they put them on, after speaking with a mechanic from a different place, they said that they used two different metals that shouldn't have been used. The only friendly people that work there are the two ladies at the rental department. My service advisor was rude every time I talked to her and she was like this with other customers as well. I now have to take it somewhere else to re-fix the issues. More

This dealership is very reasonable and kind, they keep you informed every step of the way. They are there to help you spend less and save more! you informed every step of the way. They are there to help you spend less and save more! More

Very nice and polite to me during the time I waited to get my car services get my car services More

Kim Housman is the very best service writer I’ve ever had any place to work with. any place to work with. More

The service text helped me determine the tire brand I needed. I felt like he was looking out for me and not try to oversell. They explained it was going to be a few hours. They offered and gave me a ri needed. I felt like he was looking out for me and not try to oversell. They explained it was going to be a few hours. They offered and gave me a ride home so I wouldn’t have to wait. They then came to pick me up. More

Our advisor we were assigned was on lunch when my wife arrived. She was told he would come see her as soon as he was back from lunch. 2.5hrs later she was approached by someone from the office saying the arrived. She was told he would come see her as soon as he was back from lunch. 2.5hrs later she was approached by someone from the office saying the truck was done, still no word from our advisor. Never did speak to him and also never had our issues we wanted checked, resolved. Paperwork said no problem found but I feel like a simple phone call to me or word with my wife would have simplified things. We have a sound coming from the front driver side wheel that sounds like a bad bearing (they couldn't hear it) and a metal squeak coming from somewhere with the exhaust pipes (this can be heard from shaking the truck, starting the truck, revving the engine, etc). Our advisor we usually use either moved to a new location or just left the company which is really disappointing considering he was the only one who was good with communication. Very poor service. More

Installed my old Valve stems in my new tires on two of the 4 they Did not order the new hubcap I requested. Went back to have one tire fixed with the old Valve stem because it was leaking But they would n the 4 they Did not order the new hubcap I requested. Went back to have one tire fixed with the old Valve stem because it was leaking But they would not take out the other old valve stem in the new tire and replace it with a new one. More

Kept me informed with the work being done and what needed to be done. He is very knowledgeable about cars and the service JB could provide to be done. He is very knowledgeable about cars and the service JB could provide More

I had to reach out more than the dealership did to find out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue More