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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,304 Reviews

4,304 Reviews of Jim Butler Chevrolet - Service Center

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June 03, 2025

Raymond, your service advisor would not call me back when I called him and left a message. I think they didn’t catch the right work the first time I think they did extra work to my transmission that didn’t n More

by billblanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Jun 07, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with our service advisor regarding your concerns about communication. We do understand how frustrating it can be to want answers regarding your vehicle and not be able to get them. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.

June 02, 2025

Pleasure to do business with. Very polite, prompt, and professional. Will continue to use them for all service and maintenance on my vehicle. More

by mann-steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 01, 2025

Great service in and out in 45 minutes awesome super nice customer service thank you More

by johnlaffler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 31, 2025

My service team is always the best for me. Sounds like a broken record I know but, when your good, your good. What can I say. More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Jim Butler Chevrolet responded

Wow, it's feedback like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!

May 31, 2025

Scheduling the service on my car -Kia Optima- was easy to schedule and fit into my schedule. More

by blueflowr50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure of names
Jun 04, 2025 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! We hope to see you soon!

May 30, 2025

Dropped vehicle off using key drop Updated me when finishing up I arrived paid and left Very convenient More

by Congabob271
Recommend Dealer
Yes
Employees Worked With
Do
Jun 04, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 30, 2025

I think Jim Butler Chevrolet is the. Best. I am very satisfied with the service they provide. More

by cheapchas0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

After GM said that they would pay for most of the bill. Jim Butler was able to chip in $500 and take care of the rest. They earned a customer here. More

by JEROMEREP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
May 29, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 27, 2025

Quick and easy purchase and trade in. Nick was great to work with. Very knowledgeable and professional. More

by dbethmann
Recommend Dealer
Yes
Employees Worked With
Nick Nordin
May 29, 2025 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

May 26, 2025

Scratch left on door, brand new truck. Wasnt going to make a big deal but i didnt even get a call back from service manager after leaving voicemail. Was supposed to fill def fluid for me More

by eric_belleville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Hunter
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. I will have our service manager contact you before the end of the day. We apologize that this happened and we hope that our efforts to improve are evident in future visits.

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