Jim Butler Chevrolet - Service Center

Told me I could wait for my car and that it would just be a few hours when scheduling appointment, then was told that was not true when I came in. Service advisor was not pleased with me and was just polite a few hours when scheduling appointment, then was told that was not true when I came in. Service advisor was not pleased with me and was just polite after that exchange. And I came in for a part replacement on an expensive vehicle I had bought from them just a few months before! Then i asked for a ride home, they put me in a vehicle where I road an extra 20 minutes because they’re driver didn’t want to come back to get me, despite literally driving past the dealership to get from the other customer’s house to mine. I’m done with trying to deal with them. More

I called on 10/11/24 for an appointment to get warranty service on my emissions system. Iwas given an appointment 10/23/24 to drop the car off. When I dropped the car off, I was told it would be 3-4 busin service on my emissions system. Iwas given an appointment 10/23/24 to drop the car off. When I dropped the car off, I was told it would be 3-4 business days before a journeyman could look at it. Being that this was a Thursday, that meant it would be 5-6 actual days. DO NOT GIVE ME AN APPOINTMENT 12 DAYS OUT AND THEN TELL ME I HAVE TO WAIT FOR A TECH TO LOOK AT MY CAR. I will need to purchase 3 vehicles in the near future, I love the sales department but the service department may have cost you them. More

Customer service for oil change and tire rotation was excellent. Very organized, and professional. Thank you! excellent. Very organized, and professional. Thank you! More

It was a Flawless experience! Customer service was excellent! So glad we chose Jim Butler! Customer service was excellent! So glad we chose Jim Butler! More

just an oil change and tire rotation service was good wait time was about normal two hours good wait time was about normal two hours More

Didn't value customer time. High fix price. Poor Communication less try to buy my vehicle. High fix price. Poor Communication less try to buy my vehicle. More

Dealer has my Malibu 10 business days and 2 weekends. Dealer did not offer or provide a rental car until the day before my vehicle was repaired. I called the service manager and left a voicemail asking Dealer did not offer or provide a rental car until the day before my vehicle was repaired. I called the service manager and left a voicemail asking him to call me and he did not call. More

The Service team member Kayla was fantastic. She provided a high degree of communication, text me updates and let me know she was there for anything I needed during my service appointment. Th She provided a high degree of communication, text me updates and let me know she was there for anything I needed during my service appointment. Thank you for going above and beyond! Greg More

I think the service department was really good and efficient and took care of me efficient and took care of me More

Kim was great ! !! Always kept me informed. Just disappointed it took as long as it di, but not her fulat. !! Always kept me informed. Just disappointed it took as long as it di, but not her fulat. More