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4,112 Reviews of Jim Butler Chevrolet - Service Center
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August 30, 2018
GREAT SERVICE This was my first time utilizing your service dept. since I purchased my 2016 Chevy Malibu in January. Even though this was a courteous free oil chan This was my first time utilizing your service dept. since I purchased my 2016 Chevy Malibu in January. Even though this was a courteous free oil change on my vehicle, I still wanted to respond to this review request to let you know that the service I received was great.. More
by dmaly
Verified CustomerEmployees Worked With
August 30, 2018
Came in for my first oil change and tire rotation I received great help in getting the appointment as soon as possible and I was very happy with the service. They even buffed out some tar I had on my I received great help in getting the appointment as soon as possible and I was very happy with the service. They even buffed out some tar I had on my lower fender. More
by nancylynn831
Employees Worked With
Douglas Kircher
August 29, 2018
Awesomeness Very professional and up front customer service...Doug made sure to keep me posted regarding the status of my vehicle. He was very friendly and my veh Very professional and up front customer service...Doug made sure to keep me posted regarding the status of my vehicle. He was very friendly and my vehicle was fixed without any further concerns. More
by natishaewilson1
Employees Worked With
August 29, 2018
Very pleased Everyone at Jim Butler has been awesome . Very happy with my purchase. Appreciate all the help and will recommend you guys to anyone . Keep up the go Everyone at Jim Butler has been awesome . Very happy with my purchase. Appreciate all the help and will recommend you guys to anyone . Keep up the good service. More
by mxer_588
Employees Worked With
Casey Burns
August 29, 2018
Service work Very friendly staff. I had an issue with my trucks DEF tank (again). It was repaired and an additional problem later surfaced. Doug got my truck back Very friendly staff. I had an issue with my trucks DEF tank (again). It was repaired and an additional problem later surfaced. Doug got my truck back in right away and the problem was repaired. Kim was also very helpful, as always. More
by tnaughton73
August 29, 2018
Service The customer service in the service department is awful. They wanted my vehicle 2 days just to diagnose a light in. They said it would take that long The customer service in the service department is awful. They wanted my vehicle 2 days just to diagnose a light in. They said it would take that long even with an appointment... ridiculous. To it to another dealer they got it in same days and repairs within a few hours. More
by smichele1985
Employees Worked With
Not sure. A writer in the service department
August 29, 2018
Lack of accountability for schedule time When an appointment is set the service isn't begin on time the Service manage stated this is acceptable because they provide a waiting area with a TV When an appointment is set the service isn't begin on time the Service manage stated this is acceptable because they provide a waiting area with a TV and free WiFi . Basically my time is not valued. Given the service department disregard for those that set appointments this should not be an option. My husband trust and works with Casey to purchase his trucks but I take care of the maintenance and if this is the best maintenance service available I've told him to purchase elsewhere. This is the 3rd time I've waited 3 plus hours from appointment time for a simple oil change and rotationof tires (yesterday Firestone completed this task on our other vehicle in 45 minutes). More
by jpmooney289@gmail.com
Employees Worked With
Sevice manager, he did not give his full name or business card
August 28, 2018
Very precise relaxing They gave me a time they best that time very friendly. They kept to what they said and was always open with a smile. Exceptional. They gave me a time they best that time very friendly. They kept to what they said and was always open with a smile. Exceptional. More
by michelleninness1985
Employees Worked With
Other Employees :
Tyler Sparks, Tom Butler, Melissa Perez, Mike Johnson
August 27, 2018
proffesional and pleasant. The service was professional and I was kept in the loop through the entire process. I did not come in contact with anyone that was not pleasant. The service was professional and I was kept in the loop through the entire process. I did not come in contact with anyone that was not pleasant. More
by David Drake
Employees Worked With
Dalton Kiley
August 26, 2018
Regular maintenance, Had good service and was done on time, ,sooner than thought personal were great. Will definitely be back. for future services . Vehicle was Had good service and was done on time, ,sooner than thought personal were great. Will definitely be back. for future services . Vehicle was taken care of and my concerns were addressed... More
by tomhenleystl3
Employees Worked With
Bill Timmons , Melissa Perez
