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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,121 Reviews

4,121 Reviews of Jim Butler Chevrolet - Service Center

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September 21, 2018

Staff was friendly and helpful The service manager kept me informed of what was going on with my car. He answered all of my questions. He called me when he said he would. More

by Starfire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 21, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers are we're so glad that showed through during your visit with us. We're always here to help!

September 20, 2018

Easy and Thorough Had hydraulic leak on driver side control arm bushing. Got it repaired and put 4 new tires on with a alignment. Car is running great. More

by caalexander99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher, Mike Johnson
Sep 20, 2018 -

Jim Butler Chevrolet responded

We're glad to hear that everything is working properly with your vehicle now! We're always here to help. Thanks for the love!

September 20, 2018

Service Good I like the new way of receiving guests for service. You used to have to wait in the waiting room for minimum half an hour before a service person woul More

by dmetmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Sep 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're so glad you are enjoying the updated process for check in! We are making even more improvements upon this process (that part is staying very similar) and we hope you will enjoy those as well! We look forward to seeing you next time and hearing what you think.

September 20, 2018

Service with a Smile They get you right in and out and treat you with respect. They let you know throughout the service what they have found and let you know what it will More

by budmanscreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

September 20, 2018

Problem solved-thank you Kim Hausmann Kim Hausmann was excellent. She is the epitome of customer service. Kim went above and beyond to help me solve nagging and annoying problem. She is tr More

by andersontbm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

September 20, 2018

molding replacment This is the second time I've had this molding repaired. The first time was a couple of months ago. I will have to wait a few more weeks before I f More

by nick94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Estes
Sep 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We hope this time the fix is for good. If not, we're always here to help!

September 20, 2018

High Quality Customer Oriented Operation I took my 2017 Malibu in the get the oil changed and to get two alerts that I received through On-Star checked out. The check in staff were all very h More

by tonysmp48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review, Tony! We're so glad our team, especially Kim, took great care of you during your visit with us and kept open communication throughout your experience. We look forward to working with you again! Safe travels.

September 20, 2018

Very friendly and accommodating. My service guy was Bill Appointments made easily. Service was great. This is the third time my car has been in for a similar problem and they always are nice More

by reedterri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill ( I don't know his last name)
Sep 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

September 20, 2018

Absolutely terrible service! I bought a brand new truck earlier this year here and scheduled an appointment for this past Saturday to get the first oil change. I spoke with Dalton More

by mbrown2858
Customer Service
Recommend Dealer
No
Employees Worked With
Dalton Kiley
Sep 24, 2018 -

Jim Butler Chevrolet responded

Thank you for telling us about this situation, Mr. Brown. We sincerely apologize for dropping the ball during you service appointment with us. There is absolutely no excuse for these circumstances and we have already informed management, who will be discussing this matter with your service advisor to ensure this never happens again. Theresa in our Customer Relations Department would very much appreciate speaking with you to do whatever we can to make this right. Please email her back at theresa@jimbutlerchevrolet.com or call her back at 636-717-3017.

September 20, 2018

Said it would take an hour and that is what they did. Took Malibu in for oil change and Air for tires that needed filled.that On-Star said needed done - plus follow up by phone from Butler Chevrolet. More

by jeanne.ferner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zensen
Sep 21, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

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