Jim Butler Chevrolet - Service Center

Part changers!!!! We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and then $350 when they claimed to have fixed the real issue. I WILL NEVER BUY A CAR FROM JIM BUTLER EVER AGAIN!! Im starting to think I was sold a lemon. Based on the other reviews they arent very reputable in any area. Wish I would have read these before my purchase. Id like to give them no stars, but then they wont accept my review. More

Refusal to Rectify Mistakes and Miscommunications My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assume My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assumed it would be a quick, painless fix. The customer service representative said they contracted towing to a local company, so I contacted the towing company and arranged a tow. Then, I called in and spoke with the customer service rep again to confirm it was on its way and give information about the vehicle and myself. She said that it would be looked at the following morning. Approximately an hour later, Jim Butler's automotive service department called me to confirm that they had received it and get more information. At no point in this process did any member of Jim Butler's team state or even imply that there could be any issue working on the vehicle. At 6 p.m. the following evening, a member of the automotive service team called to say that he didn't think they could work on it. After I inquired why, he stated that it was a Ford and that it could require tools that they didn't have. I explained that I had spoken with two employees and that they had not raised any concerns of mentioned any problems despite having full knowledge that it was both a Ford and a diesel. The service employee then said that he would speak to his manager about the situation and call me when they had figured it out, but emphasized that Jim Butler typically does not work on vehicles not sold on their lot unless they are Chevrolets. At 10 a.m. the next morning, the service manager for Jim Butler called me and said that I should get the vehicle towed to a Ford dealership because Jim Butler couldn't work on it. He offered to diagnose it for $135, which wouldn't have been an issue except he explicitly stated that Jim Butler most likely couldn't perform the repair, even if it was as simply as a starter, because it would require special tools being a diesel and a Ford. For around twenty minutes, we went in circles as I explained that nobody had pointed to any problems or else I would've just had it taken elsewhere to begin with. He stated directly that it was my fault for not having it towed to Ford in the first place and refused to pay the second tow bill to get it taken to a dealership that could guarantee their ability to perform a repair. Furthermore, regardless of the miscommunications between employees and myself, he refused to waive the diagnosis fee to ascertain if it was plausible to repair at Jim Butler. Under normal circumstances, this request would be ludicrous, but considering the lack of competence and knowledge of the service department's capabilities, is it so unreasonable? No workers communicated any potential issues, included a member of the service department, and the service manager refused to correct their mistakes by either having the vehicle towed to another location or inspecting the vehicles to determine whether they could fix it. This cost me two days as well as an additional $80 for the second tow bill to a diesel shop that fixed the starter within an hour of the truck arriving. All in all, disappointing doesn't begin to describe the total lack of customer service and ineffective communication between departments and employees; a far better descriptor is negligent. The silver lining is that the first two employees I spoke with, the customer service rep and the auto service gentleman who confirmed delivery, were incredibly polite. Albeit, they told me to ship over a vehicle Jim Butler's service department may or may not have had the ability to repair. More

Don't let you know what is going on. They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanatio They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanations. More

The worst service you could imagine The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under warranty. It took 2 separate appointments, and many hours to get a 5 minute job done. The next appointment took 2 and 1/2 hours to get a simple oil change. The process of turning over the car, getting the mechanic to do the job, and then jumping through hoops to get your car back reminds you of the most insane way you could think of to make the task as complicated as possible. We are still waiting to get the car back for a week now because a sensor decided the stability system has a problem. First they promised to look at it the same day, but ran out of time. Then they said leave it for 3 more days and we could pick it up Thursday. Thursday came around, and still nothing. Today they finally got around to looking at it, and they will need to order a part. I've decided it will be much faster to drive 10 times farther to another dealer for future service. Jim Butler SUCKS! More

The service department leaves you in the dark. I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on the new vehicle I bought on August 5th and the service department didn't call me until August 27th to set up an appointment. Even if they were busy they could have called and told me it will be a while, but instead they leave you in the dark not knowing what is going on. More

The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More

We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More

disrespectful and argumentative employees I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I called jim butler service and they said they would have to order the parts. 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I then had to make an appointment. I dropped off the vehicle overnight and received a call from Kim the next morning. She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). After 5 hours of waiting I called gm recall hotline. They said that is not how that process works. I then called kim back to explain what gm said she informed me that gm already had a rep contact them. She then became extremely argumentative and disrespectful telling me they need proof that im not lying about the engine burning oil. I told her that its a recall and to forget the whole thing and pull my vehicle out im coming up to get it. Upon arrival the manager Mike hide behind the cashier door until I left like a little kid. All I have to say is wow. I will not return to jim butler EVER. and I will make sure to tell everyone how childish and disrespectful this dealership behaves. More

I have purchased every car I have ever owned from Jim Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently r Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently refer my friends, family and anyone else even considering a Chevrolet vehicle to this business because they have ALWAYS taken care of myself and my family! More

I have been buying cars for over 51 years, Jim Butler Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer dealer relationship, there always a follow up to make the client is happy with the service that they had, I would recommend this dealership to anyone. More