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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,124 Reviews
Call Service Center (636) 349-3222

4,124 Reviews of Jim Butler Chevrolet - Service Center

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October 17, 2018

Great morning,,,, Kim was great as usual,,,Had an appt. for oil change, and needed a few things checked out, glad I did, I had a battery leaking, so had them replace th More

by karenm…
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're thrilled that Kim exceeded your expectations once again! We are always here to help and look forward to seeing you next time!

October 16, 2018

Easy and fast The whole experience was Easy. Nothing went unsaid. Communication was great. The lay put of paper work was easy to read and self explanatory. Pick up More

by nikkicarr94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Nikki! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

October 16, 2018

Professional Fast and courteous very professional made sure I understood everything and gave me a rental to do my running while they fixed my car. Was very happy t More

by dgalczynsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray, Melissa Perez, Dalton Kiley, Mike Johnson
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Oct 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your great review! We’re so happy you loved our team in our service department! We can’t wait to have you back at the dealership.

October 16, 2018

checked in fast and car was done fast I didn't have to wait long before I was checked in. I didn't sit and wait long for my car to be done. They were nice and prompt. More

by suttondana25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Report | Print
Oct 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We've been working hard to streamline our service process and we're so glad it's working! We look forward to seeing you again next time!

October 16, 2018

Great On time and curtous, my oil change experience was easy, fast and friendly. I would recommend this place to all of my family members. Love it More

by susanwooldridge21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray
Report | Print
Oct 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words and your recommendation, Susan! We are so glad everything went smoothly and our staff was friendly! We look forward to working with you and anyone you send our way in the future!

October 16, 2018

Good, Fast Service I made the appointment online. When I arrived the check in was fast. I said I would need the car by 4 PM. I received a phone call that it was ready More

by Lecjac
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
Kim Hausmann
Other Employees : Mike Johnson
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Oct 16, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that we were able to take care of your vehicle within the parameters that you needed and that everything was done correctly! We look forward to continuing this trend on your next visit with us. Safe travels!

October 16, 2018

Recall correction The employees at Jim Butler Chevrolet are consistently extremely professional and seem to always put customer service front and center. And the job is More

by ericmccutchan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Report | Print
Oct 16, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

October 16, 2018

Jim Butlers the best have I have brought four vehicles here . After all the deals I have made at JimButler there has never been buyer remorse.there is no need for me to go anyw More

by kalbiz222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
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Oct 16, 2018 -

Jim Butler Chevrolet responded

Wow! Thank you for your repeat business and your great feedback! We look forward to helping you purchase your next 4 vehicles and beyond! Safe travels.

October 14, 2018

Information not given I appreciated the daily calls saying it wasn’t ready. What I didn’t like was when I picked up the car it was a chaotic cluster . No one explained wha More

by tam4u1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea
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Oct 16, 2018 -

Jim Butler Chevrolet responded

Tammy, I personally spoke with your service advisor, Kayla. She informed me that she spoke with you and your husband multiple times regarding what was going in with your vehicle. She informed me, to let you know again, that the power steering hose was leaking fluid, which dripped onto wires. The power steering fluid is corrosive and ate away the outside of those wires. The wires are a part of a harness that is in the engine. To get to the wires we had to take the engine apart and have an adjuster for your extended warranty company come out to look at it to determine if they would cover the damages or not. We waited for the five days to be approved for the rental because of your extended warranty company, not by our choice, because they are who pays for the rental. We had to wait for them to send the adjuster out and then wait again for their approval. If they had not waited to get this approval, you may have had to pay for the whole $2,333 repair, rather than just your deductible. You receipt has a detailed listing of all of the parts that we replaced, but, in case you have misplaced it, I also emailed you a copy of these repairs for your reference. Unfortunately, there is no way to know why your car did this. We understand that it can be frustrating to need to get repairs on your vehicle, but we are very glad that you had coverage with your extended warranty for these repairs. Please contact Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com if you have any further questions or concerns. We hope that after receiving this explanation, you would feel comfortable editing your review or removing it, since we did everything in our power to take the best possible care of you in the this situation.

Oct 16, 2018 -

tam4u1971 responded

Thank you for the detailed info on the google comment. Just so you are aware I was never given all the detail you provided on the google comment ! Kayla called every business day say it wasn’t ready or The adjuster had finally come out and what I had stated on the Google review was all that I had known ; is that some power steering fluid leaked on some cable wires and corroded them away I was not given any other detailed information. I did NOT speak to Kayla when I picked up the car. What I wrote on the Google review what is the absolute truth. Which I’m sure you want to side with your employees ,I understand. But as a customer I wanted detailed information because I didn’t know exactly why this happened what was going on other than what I wrote in the review, mind you my father is a mechanic . I’m not stupid when it comes to things on a car I’m very much capable of understanding things when explained what is going on. I had bought the best extended warranty plan that covers bumper to bumper so I knew it was already going to be covered either way. Going without a rental car for five days was a very much an inconvenience for me . I would’ve been happy to put out my credit card for the five days and got reimbursed because the extended warranty company said they would’ve paid for the rental the entire time. But I wasn’t given that option. I didn’t know what was wrong with the car what is it going to be in there for a few hours a day I didn’t know initially. In all my life, I’ve never been to a dealership to get repair and never experienced someone not telling me exactly what was wrong with my car when I picked it up or prior to over the phone in detail, never. Oh and Kayla spoke to my husband once because he too was inquiring what was wrong with the car . He was told the exact same thing as in the google review, nothin

Oct 17, 2018 -

Jim Butler Chevrolet responded

You're more than welcome, Tammy. It sounds like there may have been some miscommunication here. We completely understand that your service advisor did not speak to you when you picked your vehicle up, as she was no longer there. That is not what I was trying to say. What I was informed was that she had spoken with you and your husband on the phone telling you what I detailed in my response. If that was not the case or if she was not as clear, we do apologize, but that is the information that we had to go on. While we are very glad that you purchased such a great extended warranty, we still have to follow procedures for approval. I'm surprised that they said they would have covered it the whole time, because their policy is that they will only cover 5 days of rental. We sincerely wish they would have let us know otherwise if they were making an exception. When you initially brought the vehicle in, we didn't know how long it would take to fix the problem, or what the problem was, either. Unfortunately, it does take some time to identify the full cause of issues that are presenting and then start fixing it. Especially when we have to wait for approvals from outside sources. If we could have made the process go any faster, I can assure you, we would have. We know our customers' time is valuable and we want to do everything we can to make our customers' experience a positive one.

October 12, 2018

No DEF They took care of our scratch just fine, but they never prepped our new truck with def and said that they would at our setvice and still never did...b More

by jennsing74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ardi Zegullaj
Report | Print
Oct 15, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what you name is unless you provide it to us to look into this further. We attempted to contact you privately to get this information. Please respond with your information at your convenience if you would like us to address this ongoing issue.

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