Jim Butler Chevrolet - Service Center

Rude Customer Service It was incredibly frustrating to bring my vehicle to this location for service. There was a woman working in the service area who was very rude, curt It was incredibly frustrating to bring my vehicle to this location for service. There was a woman working in the service area who was very rude, curt and short with everyone she was speaking to. In addition, The girl behind the "payment desk" didn't even look at us when we stood there, and she just asked questions that she needed without looking at us. Overall very disappointed with customer service, and will not be bringing my vehicle back. Mike in the service department was helpful. The others need to be taught how to speak to customers. More

Excellent all round from drop off to pick up. Timely scheduling of service. Full explanation of what was to be done and a clear expectation set for the timeframe involved. Completed within timefr Timely scheduling of service. Full explanation of what was to be done and a clear expectation set for the timeframe involved. Completed within timeframe and great work. More

The Best way to get the Best Service I was right in,sat down in a comfortable chair and was done before I knew it, I Love this place and I will be back??💞 I was right in,sat down in a comfortable chair and was done before I knew it, I Love this place and I will be back??💞 More

On time and easy I was in and out in no time. My rental was ready and work was completed on time. Hassle free - that's what it's all about! I was in and out in no time. My rental was ready and work was completed on time. Hassle free - that's what it's all about! More

Great experience Scheduling was easy, service was done quicker than expected. Very happy with the entire service department from start to finish. Would definately reco Scheduling was easy, service was done quicker than expected. Very happy with the entire service department from start to finish. Would definately recommend them and have. More

Staff is difficult to work with Dropped off my 2017 vehicle for oil change and tire rotation. Since then tire keeps losing air and dealer doesn't want to get the car in and be accoun Dropped off my 2017 vehicle for oil change and tire rotation. Since then tire keeps losing air and dealer doesn't want to get the car in and be accountable for issue. Issue only began after they rotated them. I was also going to be charged for the oil change even though at time of purchase I was told there were two years of free oil changes and tire rotations. Had to get my salesman to approve. Totally wasting my time. Not sure I will ever buy another vehicle here. I have purchased three in the past five years. Time to rethink the next vehicle dealership and brand of car. More

Service Excellent service. Excellent experience. Work was completed faster than I expected. The service advisor ,Bill was very professional and nice to work w Excellent service. Excellent experience. Work was completed faster than I expected. The service advisor ,Bill was very professional and nice to work with. He was excellent More

Excellent Communication The process took quite a bit longer than expected. However I was provided with a quality loaner vehicle and I was informed almost daily with the progr The process took quite a bit longer than expected. However I was provided with a quality loaner vehicle and I was informed almost daily with the progress of the job. Quality Service from start to finish. More

Steering Recall The service department has always been the best part of Jim Butler Chevrolet. Employees are polite, professional and responsive. I have had every vehi The service department has always been the best part of Jim Butler Chevrolet. Employees are polite, professional and responsive. I have had every vehicle I have owned over the last ten years serviced by this service center. More

Easy, friendly and professional The team at Jim Butler is always awesome. I drive out of my way to use the service here as they are friendly, professional and make it an easy visit. The team at Jim Butler is always awesome. I drive out of my way to use the service here as they are friendly, professional and make it an easy visit. On this visit, Doug Kircher greeted me with a big smile and was very welcoming. More