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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,108 Reviews

4,108 Reviews of Jim Butler Chevrolet - Service Center

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March 18, 2024

The price for an oil change/tire rotation was $40 more than expected from same exact services at another dealership. Was told after i paid for services that i could receive a car wash. Overall I was dissa More

by Kbash2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know and didn’t keep track.
Mar 20, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We have done our research and found that our prices are comparable with other dealerships in our area, including Dobbs. If you wish to further discuss why you are dissatisfied with your experience, please reach out to our service manager directly at 636-717-2790.

March 18, 2024

Took a little longer than i had expected but once Kim realized my concern for my truck she was extremely informative and communicated back. Overall was extremely satisfied with the outcome. More

by samhop4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 20, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

March 18, 2024

Always great communication, service times are long but service itself is great friendly and helpful More

by irishpeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! We hope to see you soon!

March 18, 2024

Won’t go back. These people just want to get as much money out of you as they can. More

by russellshilo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Mar 20, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that you feel this way. Our records indicate that you received and oil change and an alignment. We are confused as to why you feel this way. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

March 18, 2024

Kim was really great. Explained everything and provided me with everything I needed. She was pleasure to work with. The work qas done greatly. Thank to your staff. More

by marcelostlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

March 17, 2024

I had to reschedule after making an appointment, taking off work, and going there, because they didn't have the parts in stock. More

by craigmills87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Mar 20, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. Unfortunately, we are unable to keep every part for every vehicle in our inventory. We do understand how frustrating it can be, but we will be sure to contact you once the part is in.

March 17, 2024

I dropped my car off the night before for an oil change. I told them I needed the vehicle by 2:30 because I had an appointment. I had to call at 1:50 to check on my vehicle. They still weren’t finished. I h More

by laurenrudolph08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Mar 20, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that you had to cancel your appointment. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

March 16, 2024

People like Kim and most of the service staff at Butler Chevrolet are hard to find these days. Why? Because they really do care and want to take care of you. They also want you to be satisfied with your More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

March 16, 2024

Courteous, fast service Usually I get a shuttle home to to work but this time I waited and it didn't take too long. More

by revskf
Recommend Dealer
Yes
Mar 20, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2024

They didn't fix the problem after only one week. They kept my car for a week till the part came in, less than a week, I have the same problem More

by pat.wohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that you're having this issue again. Please reach out to our service manager directly at 636-717-2790 so that we can come to a resolution for your concerns.

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