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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,009 Reviews

4,009 Reviews of Jim Butler Chevrolet - Service Center

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January 24, 2024

The prices are so inflated and the staff members were rude and unfriendly. I will not be returning. More

by dennisl06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 26, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

January 23, 2024

Had to wait a week to get my car back. Troubles getting the part to address my issue More

by AUGIEA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

January 22, 2024

Service was super easy at Jim Butler! Kayla kept me informed and made it painless. More

by ann.scharenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla, Gene Wondell
Jan 25, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 22, 2024

Butler Chevrolet is a reliable, professional and courteous dealership … that’s very important to me More

by mlprice0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2024

Salesman was arrogant and ignorant to my wife and I both. You won’t catch me coming back there again! More

by rguttmann16
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
January 22, 2024

The entire staff is very nice! !! Valeda's Hope We are forever grateful. Keep winning!! More

by valedakeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Jan 25, 2024 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

January 19, 2024

They got me in , got me taken care of in a reasonable amount of time. Kim came and talked to me right away, very friendly and good with her customers. More

by epformeonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 19, 2024

1 - Service Tech was great 2 - Cashier was great Service pricing is getting out of control It is ridiculous that you have to change so many fluids at 15,000 intervals I was quoted $500.00 More

by randee.walsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech
Jan 24, 2024 -

Jim Butler Chevrolet responded

Thank you for your honest feedback, Randy. We're glad some things went right on your visit with us! We understand that it can be frustrating when pricing goes up for services. In the current economic environment, we are priced competitively with other dealerships in the area. Pricing is where it is as a result of cost of labor and supplies needed for services going up. While we will recommend services at the intervals suggested by the manufacturer of your vehicle, you are free to decline those services should you not want them. Upon reviewing your ticket, we show the total for the quote at $588.43. The additional charges were for at $25 Hazmat disposal charge (disclosed on large signage around the dealership and on your repair order) and $24.73 in taxes, bringing your total to $638.16 for the four services you had performed, in addition to the regular Multi-Point Vehicle Inspection. We hope this clears up the charges and helps lead to more positive future visits with us.

January 19, 2024

I had an appointment for my car to get looked at, they told me they would call me to give me updates. I never received a call I had to call up there myself and ask. I got told they were looking at it on F More

by justinek11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback, Justin. I'm so sorry to hear that you did not receive the level of service that we strive to provide. I want to look into this further and try to fix this. I wasn't able to find your record by just your username. Could you please email me at theresa@jimbutlerchevrolet.com with your full name so I can try to correct this or at least train our team on how to be better?

January 17, 2024

Wyatt was my service advisor and did a outstanding job. Work was great and done quickly. More

by Cashionkevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Jan 19, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

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