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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,008 Reviews

4,008 Reviews of Jim Butler Chevrolet - Service Center

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February 28, 2024

I had to reach out more than the dealership did to find out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue More

by urban1026
Recommend Dealer
Yes
Employees Worked With
Wyatt
Mar 02, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us this feedback. I will be sure to speak with the servie manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

February 28, 2024

I went 7 days without getting an update about the repairs to my vehicle. Had to call 3 times and speak to the service manager just to find out that vehicle had been ready for 2 days. Horrible customer servic More

by dnljns044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt
Mar 02, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

February 28, 2024

Service adviser answered all my questions. And my concerns to my satisfaction Is very courteous and professional More

by sg4252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We do hope we can be of assistance in the future. Take care!

February 27, 2024

I have worked with Kim for 15 years? Long time. The combination of her patience, personality, and traffic directing has made my service experience with Butler even more exceptional. Y More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

February 26, 2024

Tony was great to work with. I contacted him about a vehicle I was interested in, he was able to get it on the lot quickly—no pressure on the sale, quick and easy negotiation. B More

by ANDREWJHALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons
Feb 29, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

February 26, 2024

All the service employees were efficient, knowledgeable and very professional. Great experience in getting my emissions tested. More

by nancystirmlinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Feb 29, 2024 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 26, 2024

Jim Butler Chevrolet has been "my car company" since 1992. ... I come back here for the superior service. (Thank you Kim Hausmann!.) More

by cmhulett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 26, 2024

I was very pleased with my entire service even with the help of using my gm points. Thank you! More

by dfietsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Feb 29, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 23, 2024

Attentive, accommodating, courteous, kind, understanding Professional, knowledgeable, resourceful, pleasing and courteous Friendly, knowledgeable, friendly, engaging More

by simpsonpenny
Recommend Dealer
Yes
Employees Worked With
Wyatt
Feb 26, 2024 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

February 23, 2024

Service was Awesome Kayla was very good at informing me n keepin me updated. Give her a raise More

by wfbillyfink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merriick
Feb 27, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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