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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,112 Reviews

4,112 Reviews of Jim Butler Chevrolet - Service Center

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April 26, 2024

Do not want to leave any further comments only to say everything was fine and got in quickly. More

by lmjmbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt, Alley
Apr 30, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

April 26, 2024

The staff at Jim Butler are knowledgeable, courteous, customer friendly with a focus on providing the best service possible for its customers. More

by j2perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Jim Butler Chevrolet responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

April 25, 2024

Was absolutely disappointed with service, took 2 days longer than initially promised(even thoughthere was more than what was initially brought in for) but when picked up vehicle, was absolutely filthy an More

by jeff.ahrens80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was a girl but don't remember her name
Apr 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your vehicle was returned to you in such a manner. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience or if you wish to schedule a detail, please reach out to our service manager directly at 314-274-1687.

April 25, 2024

I would’ve given a rating of two if it had not been for the service department. I’ve called multiple times to get my suburban in so I could get a price on what it’s worth and order a new suburban. I starte More

by holloranoffice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla did an unbelievable job for me as always. You’re very lucky to have her.
Apr 28, 2024 -

Jim Butler Chevrolet responded

Thank you for bringing this to our attention. I have a salesman reaching out to your ASAP. We sincerely value your business and look forward to your next visit!

April 25, 2024

I've always had good experiences when dealing with Jim Butler, especially when Kim handles my work. More

by Jack.Suetterlin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2024

Good service with quick turn around times. Scheduling is easy and staff is polite and friendly. More

by darin6735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 23, 2024

Great service always accommodating very pleasant to work with the night drop is a great option to have when you are unable to get to the dealership during normal hours and the shuttle service is a big part More

by brian.ketcherside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Timmons
Apr 27, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 20, 2024

Kim was excellent when my vehicle was in the shop for service. Afterwards I texted twice and called once with a question but she never responded. I brought my vehicle in for service on a Tuesday after More

by richquinton
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

April 20, 2024

$126. 00 for an oil change 🤬🤬🤬🤬🤬 CROOKS!!!!!!!!!!!!!!!! Never will send someone to the Fenton location 😉🤬🤬🤬🤬🤬 More

by jdhoghead63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Our records show that you signed the work order agreeing to the price for the oil change. If you take a look around us, everything in our economy is going up. We have done our research and we have found that our oil changes are comparable to other dealerships in our area, including Dobbs. If you wish to further discuss our pricing, please reach out to our service manager directly at 314-274-1687.

April 20, 2024

Cost for any maintenance is outrageous for any service at any dealership.......but they do a good job More

by donmattingly2
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No issues with employees
Apr 23, 2024 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

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