Jim Butler Chevrolet - Service Center

Totally Unsatisfied I made an appointment for 1 p.m. on Friday November 29th. I went around the lot looking at vehicles while I waited and at 2 p.m. I saw my truck still I made an appointment for 1 p.m. on Friday November 29th. I went around the lot looking at vehicles while I waited and at 2 p.m. I saw my truck still sitting. I immediately went in to talk to my service advisor and was told they were running behind. I told him that it would have been good to be told that when I arrived. His response was that he told me it would be about 90 minutes, he never told me that. This was only the second going but I will be taking my truck elsewhere to another dealer. More

Service and Repair Visit Was able to make appointment and drop off of vehicle extremely easy. Vehicle was diagnosed and repaired quickly. Everyday the vehicle was there, I r Was able to make appointment and drop off of vehicle extremely easy. Vehicle was diagnosed and repaired quickly. Everyday the vehicle was there, I received daily updates of what was going on. I couldn’t have asked for a better visit. More

Professional and courteous Kim Hausman always keeps me informed and is very helpful with processing my vehicle. I trust herTo guide me and the proper care of my vehicle Kim Hausman always keeps me informed and is very helpful with processing my vehicle. I trust herTo guide me and the proper care of my vehicle More

crappy service worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my car up after i had an appointment it wasnt even touched and doug was just sitting playing on his phone but wouldnt return my calls you all suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Awesome! Friendly, quick, and they really treat you and your vehicle with the utmost care ❤️ I love Jim Butler! Probably getting all my vehicles from them Friendly, quick, and they really treat you and your vehicle with the utmost care ❤️ I love Jim Butler! Probably getting all my vehicles from them More

Repair on my 2020 Equinox Service was fantastic, everyone was very helpful, they gave me a rental until my car was fixed. Nothing bad to say about the whole experience Service was fantastic, everyone was very helpful, they gave me a rental until my car was fixed. Nothing bad to say about the whole experience More

Quality Service Dept. Kayla is extremely helpful when I bring vehicles in for service. She works with my teams schedule when bringing in vehicles for service and provides m Kayla is extremely helpful when I bring vehicles in for service. She works with my teams schedule when bringing in vehicles for service and provides me with timely updates on vehicle status. Thanks Kayla! More

I FEEL AS THOUGH I WAS CHEATED BIG TIME!! I went to have a purge valve replaced that was covered by GM. I was then told I have something else that was wrong as well. Nevertheless, I was told t I went to have a purge valve replaced that was covered by GM. I was then told I have something else that was wrong as well. Nevertheless, I was told the new problem cost the same amount as the diagnostic fee. So I question that of course. Then I was told well it’s something else that’s wrong now and the price of that is $140. So I sat there for 3.5 hours before anyone came and told me all of these lies. Then the guy comes back and say the purge valve is not in and it could take another hour to get it do to all the Black Friday traffic. Then of course they would still have to put it on. Then get home and look at my receipt only to find out they didn’t even fix the stuff they said was wrong. I was so upset after being there for 4.5 and getting ripped off on top of that. I feel I am entitled to a full refund! I also don’t feel comfortable giving them any stars, my experience was terrible More

State emissions test. Service was pretty good. Only problem I have versus other dealerships I've dealt with in the past is the availability of techs. Whenever I have an iss Service was pretty good. Only problem I have versus other dealerships I've dealt with in the past is the availability of techs. Whenever I have an issue that requires a tech, such as a noise or other issue, I must schedule a future visit because no techs are available to address the issue when I'm there. Other dealerships don't seem to have that problem. More

Service was excellent. All employees friendly, knowledgeable and very helpful. I was Jim Butler to purchase a new battery and have it installed. I am handicapped and utilize a walker and all empl knowledgeable and very helpful. I was Jim Butler to purchase a new battery and have it installed. I am handicapped and utilize a walker and all employees were thoughtful and kind, especially Kim. Thanks to all of you! More